Unfortunately, when we returned Sat evening @ 8:15 pm, from being out of town Tu - Sat, there were no outside security lights. (Someone had turned them off.)
Additionally, when we listened to voicemail, we learned that just 20 min earlier an armed suspect was spotted 1.5 blocks from our home.
We were glad that Robyn's team remembered to set the house alarm.
It is unfortunate to hear that the team turned off your outside lights. Markatos trains all staff to turn off lights, lock doors and windows, and set alarms before leaving the home for security purposes. I do apologize that they turned off your outside lights. I will make a note so they do not turn them off in the future.
Was there any other reason that we were rated at 2 stars? We appreciate your feedback and just want to make sure you are satisfied with your cleaning as well.