Louisiana Family Eyecare
Optometry
1431 Ochsner Blvd
Suite A
Covington,
LA
70433
Mon - Tue: 9:00AM - 5:00PM
Wed: 1:30PM - 6:00PM
Thu - Fri: 9:00AM - 5:00PM
Sat: By appointment only
Sun: Closed
Services
- General Optometry
- Cataracts
- Cornea & Contact Lenses
- Diabetes
- Geriatrics
- Glaucoma
- Infants
- LASIK
- Ocular Disease
- Ophthalmology
- Pediatrics
- Sports Vision
Languages
- English
- English
- Spanish
Insurance
- Most Insurance Accepted
Payments
- American Express
- Care Credit
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Giselle Leblanc
Certifications & Memberships
2 stars Eva H Featured review
Had an hour wait time, the receptionist called 2 times before my appt. for insurance information and sent 3 emails confirming the appt.; however at no point told me the visit would be $115 with no contacts until it was all said and done. I was not prepared to pay this but I did. More focus should be set on making customers aware if this information before, what would have happened I didn't have it to pay? Love love love the doctor, always did but will not return. Not pleased with the rest.
Louisiana Family Eyecare replied:
Thank you for your feedback about your visit. At the time of your visit we were behind due to an ocular emergency that required emergency surgery. As far as your charges, we apologize for the misunderstanding. We have NOT increased our contact lens fitting and exam charges in five years. At the same time most other overhead expenses have increased. We are very proud of the fact we have been able to keep expenses to our patients the same. After reviewing your file, it isn't our charges that have changed it is a change in the coverage of insurance you had. When we agree to be a provider on an insurance panel we agree to abide by what that company tells us to collect. Should you have issue with that we invite you to take this up with your insurance company. We do thank you for your feedback and are sorry for the misunderstanding. We will take action to try and prevent it from happening in the future.
5 stars Hank L Customer since 2013
Enjoyed the service. Thanks
2 stars Mark O Customer since 2013
Long wait times took me 45 minutes after my scheduled appointment time to get in. The Doctor was great just wish the service was faster.
5 stars Colinda D Customer since 2007
Always profesional and very informative. I will and have suggested Louisiana Family Eye Care to my family and friends.
5 stars Marcelyn P Customer since 2008
Great as usual!! Having a little problem reading the paper and my phone!!
5 stars Shannon L Customer since 2010
Wonderful experience as always!
1 stars Crystal C Customer since 2007
My vision plan was somehow erased from your database. I told the girl to get the plan from my husband's chart. His chart has disappeared and no longer in the database.
5 stars Huron D Customer since 2007
Very good experience with courteous, professional staff.
4 stars Anonymous Verified customer
My only compliant is when I contacted the office, after receiving the email notification that my glasses were ready, I was not notified of the extended office hours on Wednesdays. I had to wait almost 2 additional weeks before I could pick up my glasses. I was told an appointment was not needed to stop by the office anytime.
Louisiana Family Eyecare replied:
Thank you very much for your feedback on your experience. You are correct there is no appointment needed to pick up glasses. We aren't sure about you comment about extended hours on Wednesdays. In all e-mails sent to patients to notify them that glasses are completed our hours are stated in the body of the e-mail. If your e-mail didn't show this we ask that you please let us know so that we can correct the problem.
5 stars Eloise L Customer since 2006
very satisfied, would recommend to anyone needing eyecare.
5 stars Hank L Customer since 2013
Very nice, excellent service
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