Josef at Loeffler's treated us with honesty, didn't charge us for evaluating a problem and gave us the correct answer where 2 other auto repair shops had given us wrong information.
Allow me to explain...
Loeffler's was the 3rd shop I brought my VW Jetta to for a vibration coming from the front end of the car. We had our tires rotated along with purchasing 2 new tires one week prior. Immediately after purchasing the tires we went to a very inexpensive alignment shop to get the alignment fixed. We ended up going twice because the vibration started after the fixed the alignment the first time. The alignment was still OK (according to their computer), but, the vibration persisted. The alignment shop told us that we needed both a front-end and rear-end brake job to fix the problem -- this made no sense as the vibration was happening without applying the brakes. That brake job would have cost $300 at the alignment job and would not have fixed the problem. We went back to the dealer where we bought the tires and neither company could figure out what was the cause of the vibration.
We left the car with Loeffler's and got a call back 3 hours later. Josef told us the 2 old tires were going bad - he said the visual signs were very subtle, but, he was quite confident that the tires needed replacing. He said they brakes were fine -- check them at the next oil change to monitor the wear.
We took our car back to the tire shop who continued to insist that the 2 old tires were fine. We insisted that they replace them and the vibration disappeared! Josef was right.
And, given that Loeffler's didn't do anything other than look at the tires and the brakes, they DID NOT CHARGE US ANYTHING. Now that is honesty, and that is customer-focused service.