This was my third visit to the salon. I normally go to Cleveland I have my hair done but I would love to find a local salon. The first time I came I had color done and they had to redo it that same week because they didn't do the correct color.
I had an appointment yesterday. They started my partial highlight and low light as soon as I got there at 6:45. I explained I don't want any low light that is ashy, dish water, mousey etc. I asked the stylist to review what they did last time and make sure it is NOT the same. Last time I was in Cleveland I got full highlights and low lights so I showed her the low light under my top layer. The foils were done being applied by 7:10. I was taken over to sit while the color processed. By 8:15 I was still sitting there and not a single person had checked on me or my color. I went over and asked the stylist what was going on and she said another person was going to wash my hair. A few minutes later they came to wash. After that I needed to get home and my stylist was still working with another client and not even close to done. I asked them to just comb my wet hair so I could leave. I didn't have time to wait after they had left me for over an hour. I looked in the mirror and my hair was the exact color I asked them not to do. She asked me what I thought and I told her it was dark and I didn't like it. She suggested that I might like it better when it is dry and that it often looks darker when wet. I understand that but I'm well aware of what my hair looks like wet. It was a terrible ashy color. I'm shocked by this because I even showed her a section of my hair that you could see the color I want . I came in with blonde hair and left 2 hours later with dish water.
I went to check out and they charged me the full amount and never even said sorry.