I not longer use this salon, I started my experience when they were a younger salon. Care and treatments were more focused on me and then they evolved into less personal. Went from one stylist performing or personalizing all styling; to three people performing just functions. I felt like I wasn't receiving specialized care anymore. My stylist just didn't have any spark or creative edge. She looks beautiful, but didn't push that to my treatment. Maybe it was just my stylist, maybe the other stylist were different.
It is a lovely, high fashion environment. So...If you like a trendy looking salon that like to perform tasks and utilizing lots of personnel, than thus is your place. I just preferred salon with one stylist who personalized my treatments and other staff to clean up and did custodial work, but not my hands on styling.
I am so sorry you feel that way! Our assistants are graduates fresh out of cosmetology school and they build their confidence through shampoos, blow outs, and education classes before we allow them to perform higher level services on our clients. If you prefer to not have an assistant wash or style your hair, you can always request that your stylist do the full service and we would have no problem with that. We hope we see you again soon, we would hate to lose a long-time customer over an assistant issue. :)