I needed a cut correction not color. I liked the reviews on the salons site so I stopped by & chatted with Terri at front desk. She use to be a stylist herself & said she wouldn't hesitate to let any of the stylist cut her hair. I was able to get in with Ann next day & happy I did. Had a great consult & she gave me a great cut including soft bangs that I hadn't had since highschool. She was 1st stylist who didn't tell me how difficult it is to cut fine straight hair in a long time. In other words apologizing for the bad cut coming. She was a pro, friendly & confident in what she does. I even trusted her to cut me shorter on her advice. A wonderful change from the norm. Most important I'm still happy 5 days later. That's big, really! I would highly recommend anyone to go to this upscale salon.