88.0% would refer friends and family to us

4 stars Customer since 2014

I love the highlight job that was done on my hair however, it was not the highlight job I wanted. I walked out with streaks when I wanted more like a block highlight. So I got a third of what I really would have liked. The plan is to go back & get more.

Paul Mitchell the School-Knoxville replied:

Thank you for sharing this with us Danielle. Someone from our Management Team will most certainly be contacting you.

5 stars Customer since 2014

Charlene is an outstanding stylist. She worked a miracle and gave me a beautiful hairstyle. Thank You !

Paul Mitchell the School-Knoxville replied:

Thank you so much Hannah! Please be sure to come back in and see her!

5 stars Verified customer

Had my hair cut and colored yesterday (4-19) with Whitney. .. I absolutely love it! She did a wonderful job I look forward to my next appointment with her! Thank you so much Whitney!

Paul Mitchell the School-Knoxville replied:

Please be sure to set up your next appointment with Whitney!

5 stars Verified customer

Had my hair cut and colored yesterday (4-19) with Whitney. .. I absolutely love it! She did a wonderful job I look forward to my next appointment with her! Thank you so much Whitney!

5 stars Verified customer

Had my hair cut and colored yesterday (4-19) with Whitney. .. I absolutely love it! She did a wonderful job I look forward to my next appointment with her! Thank you so much Whitney!

3 stars Customer since 2014

I received excellent service but my hair came out a lot darker than what my stylist told me it would be.

3 stars Verified customer

Overall experience was ok. Was not greeted right away when we first walked in even though there were several people standing there. That is a big turnoff for me. Haircut itself was fine, the stylist did a good job as far as cutting my hair, however he cut it alot shorter than I wanted even though I specifically said I didn't want it shorter than a certain length. He was pleasant and did a good job otherwise. I was not unhappy with the cut other than the length and it was a good value for the price.

Paul Mitchell the School-Knoxville replied:

We are so sorry to hear that you were not 100% satisfied with your service and visit with us. Thank you so much for being a part of our Future Professional's learning experience, and we look forward to taking this feedback and making our team better!

5 stars Verified customer

Trying hair color at a new salon is only for the bravest few or those of us who don't

have high income jobs! This place is incredible, my color experience was professional

and the results were perfect! Thanks Paul Mitchell

Paul Mitchell the School-Knoxville replied:

We are so happy you enjoyed your service with us! Please come back again soon.

4 stars Customer since 2013

I love people, so friendly and really care about the clients.

5 stars Customer since 2013

I never have a bad experience, everyone is great! I always walk out happy!!!

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