88.3% would refer friends and family to us

5 stars Customer since 2016

I love my hair. Stylist was very sweet but did not have much to say.

Paul Mitchell The School Knoxville replied:

Rachel, We are so glad you love your hair! Thank you so much for visiting us and we look forward to seeing you again in the furture!

Have a Beautiful Day!

-Jessica

5 stars Verified customer

MY service was excellent. Yesterday was My second time there. I raved to my neighbor what a great experience I had after my first apt. She called to schedule, had to leave her name and # and nobody returned her call. Disappointed me. 5 stars tho for my service.

Paul Mitchell The School Knoxville replied:

I'm so glad you enjoed your services! But I'm very sorry we did not get back to your friend, we would love to get back to her and get her scheduled in if we could get her information! Thank you for the 5 star review, we look forward to seeing you in the future. To book appointments we can do it here on DemandForce, through email at services@knoxville.paulmitchell.edu, or through phone at 966-0400 and press 0 thank you so much and have a beautiful day!

-Jessica

5 stars Verified customer

Ryan was my student professional and I have already made my next appointment with her because of the fantastic job she did!! I gave her a pretty vague idea of what I wanted, but she gave me exactly the cut I was hoping for. She was very professional, very knowledgable, and I am so pleased with the final result! Will definitely recommend Ryan as well as the Paul Mitchell School to my friends and family.

Paul Mitchell The School Knoxville replied:

Thank you so much for your feedback. We are so glad you loved your services with Ryanne! Can't wait to see you again!

3 stars Verified customer

I think the instructors are great most of the time-but they need to be more hands on when the student is cutting the hair not just at the beginning and the end --- after the mistakes have been made--also with mixing colors

Paul Mitchell The School Knoxville replied:

Thank you for your feedback, we would love for you to get in touch with us at 865-966-0400 and press 0 ask to speak with Jessica and discuss the issues we had so we can fix them to better your guest experience.

Have a beautiful day!

-Jessica

5 stars Customer since 2016

Alyssa is a delight! Her professionalism is excellent, I always get a great cut.

Paul Mitchell The School Knoxville replied:

Thank you for your kind comments, if you would like to schedule your nest appointment with Alyssa just give ius a call at 966-0400 and press 0. We cant wait to see your lovely self again! Have a wonderful day!

- Jessica

1 stars Customer since 2016

I came in with my hair already shampooed n washed and all I wanted was my hair blow dried n flat ironed straight but what I got was a blow out with some curls and charged 20 bucks for a shampoo n style yet I was never shampooed and when I said something the head teacher said that's how u charge not cool 20 bucks for a blow out that hasnt even good!!!

Paul Mitchell The School Knoxville replied:

Hey Valerie, I am very sorry you are disappointed with your service. We would love to make it up to you , and get you in for a shampoo style free of charge at your convenience . Please give us a call back at 865-966-0400 press 0 and ask to speak with Jessica

4 stars Verified customer

I had the normal base color done on my roots to cover the gray. My husband doesn't normally comment on my color. He said it looked like my natural color and it looked nice. I also had my hair trimmed and the layers. I really like my hair. I didn't have this student do my hair before he did a great job. I have been going to Paul Mitchell several years and don't always take the time to tell about my experience. This time I had to it was GREAT!

Paul Mitchell The School Knoxville replied:

Thank you so much for your feedback! We are very happy that you are super satisfied with your services and took the time to give us your feedback. Hope yo see you again soon! Have a beautiful day!

-Jessica

5 stars Customer since 2014

I always love going to the school for a hair cut. The place has everything you could need and affordable. Loved it!

Paul Mitchell The School Knoxville replied:

Thank you so much Lee! We love having great guests like you to come to the school! Hope to see you soon! Have a great day.

-Jessica

5 stars Customer since 2011

Great Brandy , very one at Paul Mitchel are very nice

Paul Mitchell The School Knoxville replied:

Violet, it's always a pleasure! Brandi R. would love to see you again, as a guest! Hope you have a beautiful day!

-Jessica

5 stars Customer since 2011

Nick was wonderful. One of the best color jobs I've ever had.

Paul Mitchell The School Knoxville replied:

Awesome! thank you so much Catherine for your feedback!

Have a wonderful day!

-Jessica

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