I had the best experience! I had just finished a 10 hour shift at work. Most places you generally can not relax that well if you are not familiar with your stylist. Since this was my first time at this establishment anyway of course I did not know my stylist. However, my stylist made my experience the best! I can truely say Paul Mitchell school of Beauty has to be doing something right. My stylist made me feel so comfortable, at home, and very relaxed. It takes a dedicated worker to put a smile on her face and make someone else feel so welcome! Great experience no complaints. Even my stylist's instructor when she came by to review her work, she was VERY positive. The stylist may have missed a strand or two but the supervisor made sure her student and myself left the appointment feeling very positive about my curly head of hair!