I have been coming to your School for a couple of years. This was by far my worst experience. I am not a hard person to get along with and I generally do not speak out but I am this time. First, I made my appt for Wed at 11am last week. I had wanted Tuesday but the girl on the phone explained to me that the Phase 2 students have class at 1 pm and would not be able to accommodate me for what I needed done. I was needing a color touch up, a haircut, and full foil highlights. When I arrived on Wed, my appt had not been scheduled. I wish I had taken the name of the person I spoke with and will make a mental note to do this from this point on. So, they were happy to work me in. That was really fine with me. A gentleman named Dex was asked to do my color and they explained that he would not be able to cut my hair because he had an appt coming in at 1pm. That also was fine. He did a terrific job on my color by the way. Best I have ever had it colored! But here is where it gets complicated. He introduced me to a young lady who would "wash" me out and cut my hair. Even had me sit at her station. She disappeared. Gone. Never came back. I sit there processing until after 2:30. A lady, I assume a teacher, checked me twice and said I was still processing. For 2 hours? Dex had his 1 pm appt come in and after he finished coloring her hair, he graciously washed the color out of mine while she processed. Then they had to find someone else to cut my hair. Like I said, the other girl never came back. He gave me to Chelsey who was very sweet but she did not understand the way I needed my hair cut. Its a very simple cut with one length, feathered into my face from around the lips down to the tip, and bangs. She cut the side of my hair at my lips without feathering it. What am I supposed to do with that? He teacher, a gentleman, tried to fix it but it is just chopped with straggly feathering. Like I said, just a misunderstanding in how she interpreted my cut. She did not see me prior to the coloring so she did not know how my hair was. It was almost 4pm when I left. I was there 5 hours. That's right. 5 hours. And very displeased with my haircut. From 11 am until almost 4 pm. I was exhausted and just wanted to go home. I have been wearing my hair up in barrettes and combs because there is nothing I can do about these sides until it grows out some. I did tip both of my Professionals for their time but really unhappy with this experience. Both the time I spent there and the cut. Sorry Paul Mitchell, normally I give a shining review but I just can't this time. Too many bad things happened.