87.8% would refer friends and family to us

5 stars Customer since 2014

I was somewhat skeptical at first because it is a student but she did a thorough consultation. Listened to what I wanted and did exactly that. I had lots of questions about techniques and products and she was helpful with all. Will be going back!

5 stars Customer since 2014

The stylist was very professional.

3 stars Customer since 2011

Student was very inexperienced. Instructor combed me out and did a very good job.

4 stars Customer since 2014

My husband and I just relocated to Knoxville TN and thought it would be fun to get haircuts. My haircut is ok, but I clearly explained that my fine hair required some point cutting or interior texture and I only got a little texture on the edges. So now I have to take some channel shears to it. Problem is my tools are still packed. School was very nice and my student was eager to please.

5 stars Customer since 2014

I had my hair done by Hayley, she was pretty good,, social and seemed to love what she was doing!!!

5 stars Verified customer

Elisabeth Churchwell was wonderful with my color and cut. I have received so many compliments and my CFO colleague plans to book with Elisabeth this week! Thanks for a wonderful experience, Paul Mitchell!

1 stars Customer since 2014

Disappointed. No instructor until after she cut my hair and then instructor hardly looked at my hair. When I got home, I brushed thru my hair and found several places that were not even. To top it off,it was the girl's first night as a level one.

Paul Mitchell the School-Knoxville replied:

Cindy, we are so sorry to hear about your disappointing experience with us. We will have a member of management speak with you to resolve this issue. Thank you.

5 stars Customer since 2014

I had the best experience! I had just finished a 10 hour shift at work. Most places you generally can not relax that well if you are not familiar with your stylist. Since this was my first time at this establishment anyway of course I did not know my stylist. However, my stylist made my experience the best! I can truely say Paul Mitchell school of Beauty has to be doing something right. My stylist made me feel so comfortable, at home, and very relaxed. It takes a dedicated worker to put a smile on her face and make someone else feel so welcome! Great experience no complaints. Even my stylist's instructor when she came by to review her work, she was VERY positive. The stylist may have missed a strand or two but the supervisor made sure her student and myself left the appointment feeling very positive about my curly head of hair!

5 stars Customer since 2014

My stylist was excellent! She was just about to graduate, and I believe she will be a huge asset to any salon. She was taught very well. I had full hair highlights done, she nailed it!

1 stars Customer since 2014

I had a perm, called a candle stick.When she was done rolling my hair(it is long) the lead came over an told her she needed to reroll the top. I had ask on some of the other rollers cuz they were not close to my head, I could put 2 fingers between my head an the roller. She said they were fine, she said you didn't want them too close to my head there would be a ripple in my hair. When she started taking out the rolls she started on the top not the bottom. When I was done she told me she was glad it was over cuz she didn't have patience for perms. For me if you don't have patience for perms get someone else to do it for you. If you don't have patience for perms your in the wrong business. I thought that was part of doing hair, guess I was wrong. The first perm I got here took 2 hours this last one took 4 hours. Kinda crazy.