87.5% would refer friends and family to us

5 stars Customer since 2014

I really enjoyed my experience at Paul Mitchell. Zach was very sweet and took great pains to give me the cut I asked for,I liked the atmosphere and the fact that everyone seemed to be happy and having a good time.

5 stars Customer since 2014

the girl that did my hair was very nice and she did my hair the way I lock. I hope she will be there when I come again.

4 stars Verified customer

Great experience. Took a little longer than expected. I was disappointed that I was not able to leave a tip on the credit card. I didn't have any cash and expected to be able to leave a tip this way, since that is always available at other salons I use.

4 stars Verified customer

I thought the experience was awesome, it was very personalized. There were two instructors along with two students who personalized my experience. The instructors are very knowledgeable and very pleasant. They knew exactly what I wanted and executed it well. I did feel they ensured that every step was being executed correctly and provided excellent guidance and advisement. This was reflected even more in the students skills. They really did helpe turn around a challenging morning and assisted me in any way they could. I have one constructive criticism, however that involved one of the students who worked on my hair. So here it is. It is always important to ask for feedback from a client while working on a real head of hair. Unlike a mannequin head, real scalps hurt when hair is pulled and tugged, and no i do not have a tender head. There were two times where I mentioned how it hurts. Like be aware of certain cues we all give off when we're feeling discomfort or frustration or terror! Don't wait for a client to get really upset and force them to offend you because you are being a little careless with handling their hair with a comb during a color treatment. Take it easy and be gentle like he was. I did thank him for being gentle and professional, I felt the two instructors that helped me went out of there way to help me, the were also very pleasant and professional. I even had the opportunity to be schooled and actually learned something new from them. Overall it was a wonderful and pleasant experience. Yes, I will be returning, and yes I will definitely recommend to others for sure. Thank you.

3 stars Customer since 2011

I have been coming to Paul Mitchell for the past ttwenty years and in the past year every time I make an appointment with a certain student I get somebody else as that student does is not there that day. In that case they can call me and ask me who is my next choice. That do not do that and just give me a student who does not know what I want done. This has happened more than once and it is very upsetting.

5 stars Customer since 2014

Received 30% off my cut and color! I got blonde highlights and a basic trim but I am very particular and got exactly what I wanted. Cheyann did a great job and I will definitely be back again!

5 stars Customer since 2014

Bobbie Jo was friendly and very knowledgeable - great experience

5 stars Customer since 2012

She did an excellent job. She cut approximately 8 inches off of my hair. I look 15 years younger.

1 stars Customer since 2014

The highlights were not done as I requested. I asked for coverage for the entire top of my hair. I got basically the bangs. When I told the caller about my experience the offer was to fix it at my expense. I did sign a statement that I knew it was a student, but the supervision was minimal and the foils were not placed in the correct areas. I will not go back nor recommend this school to anyone.

Paul Mitchell the School-Knoxville replied:

Janet we apologize for your negative experience. Someone will be contacting you soon. Thank you for your feedback and being a part of our students' education process.

5 stars Customer since 2011

The best haircut I ever had!

Paul Mitchell the School-Knoxville replied:

Thank you Kelly for your feedback! We are so glad that you are pleased with your cut!

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