88.0% would refer friends and family to us

3 stars Verified customer

My stylist did not make conversation with me throughout my appointment which made me feel awkward during the 2 hours I was there. I explained what I wanted and I even showed her several pictures. I said not to get the color too blonde, more of a golden/dark blonde. Then as she was almost done with the color, she says to another employee that my hair is looking really blonde. She asked me if i wanted it very blonde and I said no, which we had already discussed. It is somewhat streaky and when Ive had balayage done before, it was much more natural looking. I ended up liking my color when she was done but it was not exactly what I asked for. I will not return for color, maybe for a cut because the prices are great.

5 stars Customer since 2016

Great trim cut and genuinely nice stylist

5 stars Customer since 2016

Sky did a great job on my color, and she is a pleasure to be around. I would highly recommend her.

5 stars Customer since 2016

The sweetest people I've ever met. Very gentle and take their time will definitely come back again!

5 stars Customer since 2016

The hairstylist was really attentive and good at figuring out what I wanted even though I didn't really know myself. She did a great job I'm glad I got to be the first person she tried the razor with.

5 stars Customer since 2016

Skylar was my hair dresser. It was my first time getting a perm and her first time using rods. She did a great job! She would ask for help if she wasn't sure about something and I appreciated that. She was very professional and a lot of fun. I could tell she took her job very seriously, making sure everything was done the right way. She even kept a stopwatch to make sure I wasn't under-processed or over-processed. I would definitely let her do my hair again and have already recommended her and the Paul Mitchell school to my friends.

Paul Mitchell The School Knoxville replied:

Sloan, We are so happy that you loved your experience here with Skylar. I will let her know that you enjoyed it. I am very sure she would look forward to seeing you and your friends again in the future!

I hope you have a beautiful day!

-Jessica

1 stars Customer since 2013

I have been a customer for nearly 4 years. This was by far my worst cut and color ever. Normally, everything normally very good and I leave very happy. When I got home and was fixing my hair found that there were multiple guidelines for the layers and that the framing around my face was cut two different styles of cuts I had to go to another salon last night to have the cut fixed because PM had already closed. While trying to fix the cut we discovered that the sections under the foil no base color had been applied so I ended up having large sections with no color applied. In retrospect I realized that when the instructor came to sign off she did not even check the cut or coloring which should have been done. When i called back today to express what happened and asked for a refund I was told we don't normally do that and would have to wait for the director to contact me next week. Honestly don't know if I will go back I do understand that these but am so beyond unhappy and was looking forward to the experience based on past experience.

Paul Mitchell The School Knoxville replied:

Debbie,

I am very sorry to hear about your experience here at Paul Mitchell.

We want to get everything fixed that we possibly can to make this right and hope to resolve this issue.

Thank you for taking the time to leave your feedback and our director will be contacting you as soon as possible.

Have a beautiful day!

-Jessica

1 stars Customer since 2016

The highlights and lowlights I recieved was just aweful. The lowlights were very dark and very much darker than my natural color that was "matched" up with. And I was all over dark. I am more of a blonde and when I left there after more than 5 hours I was a dark brunette with a few blonde highlights. I had a funeral to attend the next morning, the instructor took it upon herself to try to "fix" the mess that the student had done to my hair. I sat for over 2 hours with color on my head from the student. My appointment was at 5:30. She didn't wash me until after 8:00pm. I ended up closing down the place. It was after 10:00 PM before we left. I also had very harsh lines and "zebra stripes " right up in front where as I can not wear my hair up now and my job needs me to be able to put my hair up. This was a devastating experience. I also had brunette hair dye left all over the side of my face..both sides!

Paul Mitchell The School Knoxville replied:

Teresa,

Thank you for taking the time to leave us the feedback. I am very sorry to hear about your experience and we will be contacting you as soon as possible to get you scheduled in and get this service re-done for you!

We never want someone to leave unhappy.

Have a wonderful night!

-Jessica

1 stars Verified customer

Worst ever never go there for real. The girl that did my hair was fixing to graduate and she turned my hair dark brown. It was suppose to be blonde please save yourself a lot of grief and money and just go to someone that has been doing this for years! it will be cheaper in the end!! Wish they had a 0 instead of a 1 star

Paul Mitchell The School Knoxville replied:

I am very sorry about your experience, we would love to get in contact with you and fix this issue. If you could please contact us at 966-0400 and press 0 we will get this corrected.

Have a great day!

-Jessica

5 stars Customer since 2012

it was great

Paul Mitchell The School Knoxville replied:

Tammi, So glad you are happy with everything!

We look forward to serving you again in the future!

Have a beautiful day!

-Jessica