88.2% would refer friends and family to us

2 stars Customer since 2013

I have been coming to your School for a couple of years. This was by far my worst experience. I am not a hard person to get along with and I generally do not speak out but I am this time. First, I made my appt for Wed at 11am last week. I had wanted Tuesday but the girl on the phone explained to me that the Phase 2 students have class at 1 pm and would not be able to accommodate me for what I needed done. I was needing a color touch up, a haircut, and full foil highlights. When I arrived on Wed, my appt had not been scheduled. I wish I had taken the name of the person I spoke with and will make a mental note to do this from this point on. So, they were happy to work me in. That was really fine with me. A gentleman named Dex was asked to do my color and they explained that he would not be able to cut my hair because he had an appt coming in at 1pm. That also was fine. He did a terrific job on my color by the way. Best I have ever had it colored! But here is where it gets complicated. He introduced me to a young lady who would "wash" me out and cut my hair. Even had me sit at her station. She disappeared. Gone. Never came back. I sit there processing until after 2:30. A lady, I assume a teacher, checked me twice and said I was still processing. For 2 hours? Dex had his 1 pm appt come in and after he finished coloring her hair, he graciously washed the color out of mine while she processed. Then they had to find someone else to cut my hair. Like I said, the other girl never came back. He gave me to Chelsey who was very sweet but she did not understand the way I needed my hair cut. Its a very simple cut with one length, feathered into my face from around the lips down to the tip, and bangs. She cut the side of my hair at my lips without feathering it. What am I supposed to do with that? He teacher, a gentleman, tried to fix it but it is just chopped with straggly feathering. Like I said, just a misunderstanding in how she interpreted my cut. She did not see me prior to the coloring so she did not know how my hair was. It was almost 4pm when I left. I was there 5 hours. That's right. 5 hours. And very displeased with my haircut. From 11 am until almost 4 pm. I was exhausted and just wanted to go home. I have been wearing my hair up in barrettes and combs because there is nothing I can do about these sides until it grows out some. I did tip both of my Professionals for their time but really unhappy with this experience. Both the time I spent there and the cut. Sorry Paul Mitchell, normally I give a shining review but I just can't this time. Too many bad things happened.

5 stars Customer since 2014

Brittany Phillips is awesome!

5 stars Customer since 2016

I love the time spent with my hair dresser. She was meticulous and gave me a good quality haircut and style. I was very happy with my experience and will be returning there many more time!

5 stars Customer since 2016

One of the best experiences I've had. Morgan was very professional and spent time to style my hair unlike I've ever seen it look. Thanks.

5 stars Customer since 2015

Another great experience....

Thank you!

5 stars Customer since 2016

My student listened to everything I said and did exactly what I wanted. I will definitely come back. The. School was clean and busy. I didn't have to wait for my appointment. Great experience!

5 stars Customer since 2015

Very good. Kalli was knowlegable and professional.

5 stars Customer since 2016

Tory was absolutely awesome and very professional! She listened to my concerns and addressed each of them. My hair feels and looks beautiful. Tory definitely restored my faith in letting " students" do my hair. :)

3 stars Customer since 2012

I waited 15 minutes after my appointment and went up to front desk and was told Amber did not show up so they needed to replace her. Jessie did a fair job but not as good as Amber.

5 stars Customer since 2015

Alway have a great experience here everyone's very nice and they always do a great job

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