The stylist and instructor were very professional and friendly. Reception desk staff were polite. The salon is very attractive. I want to say my stylist was a very sweet girl and I think she truly wanted to make me happy and do a great job. My complaint is that I showed her and the instructor a picture of the cut I wanted. Neither the back nor the bangs looked anything like the picture and I cannot style my hair to look like I want. It's not a bad cut just not what I wanted. The absolute worst part is the color. I had a photo of myself that I wanted to have the color back to. It is a light auburn color. While mixing the color I noticed it not looking like I had seen before. After my hair was washed and dried it was almost jet black with kind of purple/fuchsia undertones. I absolutely hate this color!! I have previously been to a Paul Mitchell salon for all my color needs so I knew what color the mixture should look like in the bowl, it was no where close. I am now walking around with blackish, purplish, fuchsia hair. Of course the stylist and the instructor said how great the color was. As soon as I got in my car I started crying.