My stylist did not make conversation with me throughout my appointment which made me feel awkward during the 2 hours I was there. I explained what I wanted and I even showed her several pictures. I said not to get the color too blonde, more of a golden/dark blonde. Then as she was almost done with the color, she says to another employee that my hair is looking really blonde. She asked me if i wanted it very blonde and I said no, which we had already discussed. It is somewhat streaky and when Ive had balayage done before, it was much more natural looking. I ended up liking my color when she was done but it was not exactly what I asked for. I will not return for color, maybe for a cut because the prices are great.