88.0% would refer friends and family to us

5 stars Customer since 2014

Best experience I've had so far!

5 stars Customer since 2013

The haircut took awhile but turned out amazing!

5 stars Customer since 2014

Great services at a good price. It was a great experience.

4 stars Customer since 2011

Very good except my girl interrupted our time to give haircut to another. After a few minutes another (supervisor) finished my roller set and put me under dryer. Original girl finished me.

3 stars Verified customer

I've been to Paul Mitchell several times and had very good experiences. So please take this as simple feedback from a rather bad day to visit.

First: I visited on a Monday, which is when the Phase 1 students are available. This isn't a bad thing as you still have teachers on the floor. Don't let that deter you. However, just be aware of what you're walking into on Mondays and understand these students are newer and need the experience.

Second: I had the rather unusual experience of getting highlights done by my student (Kari) and a second student who volunteered to help. Now, Kari did an excellent job, but the other student is clearly not confident in doing color yet and made it abundantly clear that my long hair made it more difficult for her to do the highlights. As a customer, that's a little disappointing to hear, but I can understand she's a student who isn't aware of how to do the work and handle customers yet.

Third: My highlights were uneven. By the time my highlights were finished, the results were clear. Kari's side was mostly fine. The other student had taken too much hair, been too lazy with the blonde highlights, and caused it to bleed into the rest of my hair. I was doing a combination of highlights and lowlights. So this was frustrating because I had my hair washed and then had to have my natural color put onto the roots to cover the bleeding. That left me waiting longer because there was another wash in my future.

Fourth: Despite all the frustration with the color situation, Kari did a great job, stayed as professional as she could under the circumstances, and kept her instructors informed about the situation. I had five people, including the other student and the three teachers on site, work on my hair total. I got in at 10 am and left at 3 pm, and this is not an exaggeration.

Overall, they managed to fix my hair and cut it in the manner I requested. And that was with the help of teachers who worked hard to make it up to me. So the only real issue I take is the amount of time it took.

3 stars Verified customer

The service was great and the girl did an awesome job but when you make an appointment you expect that time to be honored. There were walk ins put ahead of me and I had to wait 30+ minutes after my appointment time to be seen. The lesson I lerned there is don't bother with an appointment.

2 stars Customer since 2013

I have been to the PMS several times getting great service! However, I was a bit surprised when I went this most recent time. I went to a new phase II student (you pay more for these honors' students, who supposedly have more experience) did not wash out my hair completely, after applying basic color. She blow-dried my hair, and the appearance looked good. I didn't notice until I got home, when I started running my fingers through my hair, that the color was still on my hair (where my hair reaches the top of my neck). I'm not talking alittle was left in there...I'm talking I ran my fingers through underneath my head and I had color show up under my fingernails and on my fingertips. I ended up just washing my hair out, again, at home. Definitely a careless mistake by a phase II student :-( The price is right, but I'm not sure if I'll go back, especially being the fact that there can be damage to your hair when leaving hair color on too long :-(

5 stars Customer since 2015

Tori Davis #074 did absolutely amazing highlites for me! I have never been so satisfied with the finished product as I am now! Thank you so much Tori!! Your THE BEST!

5 stars Customer since 2015

My recent visit to the Paul Mitchell school was my first and will most certainly not be the last! Everyone was professional and friendly! I absolutely love my cut and color and the price was unbelievable. Joanna did an excellent job and has gained a loyal regular customer from me. I'm looking forward to trying more services. Thank you all!

5 stars Customer since 2015

What a wonderful experience '

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