I booked an appointment for an ombré hair color. I had the appointment confirmed and then again confirmed an hour before the appointment time. When I got to the salon, the student that was supposed to do my hair had called in sick and no one else could do it... But no one think to notify me before I got to the salon. I had to have my husband come home from work early so that I could make the appointment, so it was a big deal. I was incredibly unhappy but was told level 1 students aren't reliable.