Personally my two children's visit was good, BUT! While they were waiting in the back, they had witnessed they way the staff and Dr Hayder had verbally treated a little girl about 5 years old. She was obviously scared and nervous. The staff said for her to "shut-up!" Dr, Hayder came in and said the same thing to this scared little girl. Then after that my children witnessed the staff saying and agreeing with each other< "That's why I don't want kids." My children right away thought, "The why are you working for a company for kids?"
I have heard this story before from a dear friend that I had recommend K&TD, she no longer is there.
SHUT-UP is rude and not appropriate to a child, let alone from a professional(s). Saying "Shut up" is rarely helpful and never appropriate.
The reality is that "shut up" is a rude, offensive comment. Kids learn that fact very early through various channels, from movies, music, school and TV(and now K&TD). So when you're saying "Shut up" to a child, they know they're being insulted.
Staff needs to be aware that kids are people too. Don't talk to them rudely or talk as though they are not in the room to hear your comments. Keep it professional and at least ACT like you care!!!!!!!!!