I was very disappointed. I went in for a trim/haircut with a stylist I never used before because my usual stylist no longer works there. I was told by my stylist that she didn't have time to wash my hair, so she cut it dry. I asked for my trim to be no shorter than mid-back. My hair was down to my butt when I walked in, and I walked out with shoulder-length hair (two feet of hair was taken off). I was charged $50 for this ordeal. I was a client for 7 years, but I won't go back again.