My experience with James this time was disappointing. I had e-mailed the salon previous to making the appointment to inquire about a discount e-mail I had received. I wanted to now if I could use it for my next appointment and Dennis responded it would be honored anytime. At the appointment, it soon became pretty obvious that James was less than pleased with this. Without even a greeting, he asked to see the e-mail (which I had brought w/ me just in case). He mentioned it was expired and I showed him the exchange with Dennis. After asking what I wanted, it was 'silent treatment haircut time'. At no point during the haircut he asked if that length was okay (mind you I had had a fantastic experience the first time, so I knew what to expect). Not only he ended up cutting more hair than I asked for, but did not blow dry the hair all the way through. I guess he was expecting I would be cheap on the tip which I wasn't (I have manners). No 'thank you' or 'even have a good day'. The customer service was borderline rude. If he had a problem with the discount he could have said so, but being passive-aggressive seemed to be more his style.
JW Salon replied:
Thank you for your honest feedback. I apologize your experience at JW Salon was less than enjoyable. I can assure you that as proprietors of JW Salon, this had nothing to do with the use of a coupon or an expectation of a gratuity.
I have spoken with James, and his perception of your visit is different than you describe.
As I?m confident you can concur, based on your first visit, the service you received February 22nd is not typical of what we offer at JW Salon.
Please contact me at your earliest convenience. We would like to offer you a gesture of goodwill. We realize you have numerous salons to choose from in the area. We do value you and your patronage to JW Salon!