I've been a client for about a year, and Saturday's appointment was my last at Jon Scott. David was running 30 minutes late, but no one called to tell me. Even when I got there at 1:55 for my 2:00, the front desk staff seemed very confused, saying my appointment was at 3:00. I explained it had happened before...my cut is at 3:00, but my color is at 2:00; they confirmed but looked uncomfortable and told me he'd be a minute. The sign on the desk says cancellations are charged 50% of what they'd have paid, and I felt like I should've received the same treatment. My time is just as valuable as theirs, and a simple call could've let me make more of those 30 minutes than sitting on an uncomfortable bench in the lobby.
At first, David offered just to forget the cut and throw in a free treatment at my next appointment...not really getting my point. I was going to be late for a friend's baby shower, but i wanted to get my hair cut, too, so he hurried through it, gave me the free conditioning treatment and a $20 discount off of my haircut. I still left with a $170 bill. David is sweet but not big on context clues and still tried to sell me products at the end.
He does a fabulous job on the color, but I have never been wowed by the cut, and the way he handled Saturday's situation sealed the deal. I'll be on the lookout for a new salon for next time. If your time is more valuable than mine, we're not going to have a lasting relationship.