My experience was really bad. Even though I explained that I wanted my hair shorter, I didn't want it an inch all over! When she finished, it was more or less an inch all over. The cut was very poor- not shaped at all, just chunks. The person who did my hair has no patience and wants to rush through everything, and worst of all, she doesn't know how to cut hair.
Then I wanted my roots touched up. We looked at some photos of hair like I wanted and it really required highlights, too. So I opted to go ahead and pay for both, which was not inexpensive. She didn't do roots and highlights, she did almost platinum all over! It looks horrible! I called the owner and she told me to come back in and they would put color on it to tone it down. I did and it still looks terrible and doesn't look like I paid $170 for roots and highlights, and the haircut was free with a coupon! The owner said I could come back when my hair grows out and she will cut it, but I can't afford to risk any more disasters with my hair. I was hoping to find a good hairdresser, but instead I found the worst!