I went to have my hair done here a week before my birthday. My first clue should have been I had to sign a release. I am normally very laid-back about my hair. I wanted blonde highlights, the girl doing my hair seemed a little unsure of what she was doing. After she had taken out the foils, washed my hair and was starting to blow dry it I realized my hair was startup gray. I immediately started crying. The girl went and got her manager who then tried to "tone" my hair which did nothing. They then proceeded to blame it on my thyroid medication which I have been on for 10 years and never had it turn my hair gray. They offered for me to come in after a week to fix it, not wanting to do more damage to my hair. The only reason I agreed is because they forced me to pay for these horrible services per the contract they made me sign initially, which stated that if something happened to my hair I still was required to pay. When I returned after a week the girl who did my hair was extremely apoplectic. She added a ton of blonde highlights trying to cover the gray. This time I did not leave crying but determined to never go back. I understand things can happen, mistakes can be made, but I have a sour taste in my mouth from this place and would not recommend it to anyone.