100.0% would refer friends and family to us

5 stars Verified customer

Excellent service, excellent care by excellent personnel.

5 stars Customer since 2007

I have been coming here for a long time. Dr. Robertson s a good doctor takes very good care of my eyes.

4 stars Customer since 2007

All of the services that I received were very professional and it always is.

Jeffrey W Robertson OD LLC & Jennifer C Lane OD replied:

Thank you for the review. We always try to make our patients feel satisfied with their visit.

5 stars Customer since 2009

We love Dr. Lane! She is wonderful, caring and knowledgeable. The selection of frames is terrific and the staff is the best!

3 stars Customer since 2012

During a recent eye appointment, my eyes were dilated. Upon checking out, I was not offered any kind of protection for my eyes (sun glasses), causing my ride home, on a sunny day, to be difficult and down right dangerous. It wasn't until I got home that I was told that I should have been offered protection.

This was my 3rd time here, and the only complaint I have ever had.

Jeffrey W Robertson OD LLC & Jennifer C Lane OD replied:

The mydriatic glasses (sunglasses) are always available at the front desk. We regret that you did not pick up a pair and will note that in the future. Many people decline the mydriatic glasses and prefer to wear their own sunglasses. We will make a note of it in the future and make sure you have a pair before you leave next time.

4 stars Customer since 2007

My experience was very informative and professional.

5 stars Verified customer

I always receive excellent service.

4 stars Customer since 2010

Everything was great except for the selection of frames I had to choose from. Now I have to go somewhere else to look for a pair of frames that I like.

Jeffrey W Robertson OD LLC & Jennifer C Lane OD replied:

We are sorry that you could not find a frame that you liked. However you choose to use your insurance plan (Davis Vision) which requires you to pick from a tower selection that your insurance plan provides. Had you decided to go out of pocket you would have been able to choose any frame. By staying within your insurance plan your choices were limited.

5 stars Customer since 2010

I've been in the Suffolk, VA area for about 5 years and this is the only place I'd go to have my most important asset taken care of by the wonderful and professional staff of Dr. Lane and Dr. Robertson.

5 stars Customer since 2011

I like the fact that Dr. Lane is familiar with my medical condition and knows how to treat me accordingly.