I spent hundreds of dollars on "restorative coloring" to get my hair from a warm blonde to a cool blonde. The first time my hair was brown, so I was told to come back the next week and they fixed it. At this point, I was told a smoothing treatment would be complimentary when I got my roots done. When I came back a few weeks later, I was pressured to get all these extras and the smoothing treatment was not offered. When I told them I didn't want a 50$ blow out after spending over $100 on my roots, they told me I could dry it myself. I left. When I got to my friend's house, she dried it. The highlights were awful. It was clear why it only took ten minutes to get my foils in. I had to spend yet ANOTHER $200 to fix THAT mess at another salon. Never again.