All of the stars are for the super positive experience that I had with my partial highlight stylist who did an awesome job.
As for the negative stars, allow me to explain:
Usually when I go to Ruiz Salon, I leave there feeling relaxed and refreshed. I was well on my way to getting into the zen zone until I was picked up by another stylist for my shampoo and blowdry. She pulled my hair during the shampoo and massaged my scalp in a way that was too rough to be pleasant. She used super HOT water and never asked me if the temperature was okay like the other stylists do. Then, came the blowdry... The hairdryer felt like it was singing my scalp. I am a tough cookie, so I tried to grin and bear it the first 2 times my scalp got really hot. I slightly shifting my weight to distance my head from the heat of the dryer. The 3rd time that I shifted, the stylist caught me wincing. I told her that her dryer was really hot. She laughed and explained that it was a new dryer. She then ensnared my hair in her roller brush and it fell into my lap. Instead of really apologizing, she explained that this was just another part of her bad day.
I hope this was a weird one off experience, but yipes, I will avoid that shampooer at all costs next time.