95.8% would refer friends and family to us

5 stars Customer since 2013

I've had both a BMW and Mercedes Benz evaluated and serviced here. The service is exceptional. The costs are comparably ... Read More

Import Autowerks, Inc. replied:

Thanks, Lynn :-) It was great to see you again! Thanks for your nice words....you make it easy :-) Take care, Kent

5 stars Customer since 2016

After repeated disappointment with the dealership, another BMW shop recommended Import Autowerks. (I considered that a g ... Read More

Import Autowerks, Inc. replied:

Thanks, Stephen! So glad we could help you and your BMW :-) We appreciate the feedback and look forward to anything we can help with the next time something doesn't sound or act the way it should :-) Take care, Kent

5 stars Customer since 2016

I was treated courteously on the phone and in person. My car was serviced promptly and at a reasonable price for the so ... Read More

Import Autowerks, Inc. replied:

Thanks, Patrick! It was great to meet you and help with your Mercedes. Happy riding and let us know if we can help with anything new. :-) Kent

4 stars Customer since 2016

They took the time to try and re-create the misfire that caused the CEL to come on. It's the car's fault for not acting ... Read More

Import Autowerks, Inc. replied:

Thanks very much, Brett & Jennifer! Glad we could help with your Mini :-) Enjoy the ride and see you next time something comes up! Kent

5 stars Customer since 2016

I took my 2008 BMW 550i for new shocks and wheel alignment - Jon did a excellent job restoring my BMW to factory specifi ... Read More

Import Autowerks, Inc. replied:

Thanks, Dan! It was great to see you again and help with your BMW. We really appreciate your review and the referral and look forward to next time if there's anything we can help with :-) Take care and have a great weekend, Kent

1 stars Customer since 2016

Very happy with the service and professionalism!

Import Autowerks, Inc. replied:

Hi Anne! Not sure on this one :-) Maybe the scale got backwards? Because a "1" wouldn't really reflect "Very happy..." :-) If I'm missing something, let me know :-) Kent 966-9528 P.S. Thanks for the call and setting things straight, looks like the system should have showed 5 stars :-)

2 stars Verified customer

Not very friendly, everyone seemed to have a chip on their shoulders, although my problem was solved the charge was equi ... Read More

Import Autowerks, Inc. replied:

This is Kent here at the shop. Since you wrote as Anonymous, I'm in a corner about how to help and I can't figure out what went wrong with anyone here today or recently. Sorry it didn't go the way you wanted, but I'm here to talk about anything you'd like. Kent 966-9528

5 stars Customer since 2016

Outstanding quality work mixed with awsome customer service and friendly environment all mixed together made for a great ... Read More

Import Autowerks, Inc. replied:

Thank you very much, Compton! I was great to meet you and help out with your Bimmer. Glad you found us and look forward to anything we can help you with in the future. Take care and thanks for serving!! Kent

4 stars Customer since 2015

Quick and kind service.

Import Autowerks, Inc. replied:

Thank you, Douglas! So glad we could help you get the July 4th weekend started right :-) Take care, Kent

5 stars Customer since 2014

Haven't picked up my 2004 545I however expecting great service as I have experienced in the past. Thanks

Import Autowerks, Inc. replied:

Thanks, Randolph! Nice to see you and Denise down from Richmond :-) Take care and have a great day!. Kent