My services were fantastic and I was very happy when I left, but I was upset with the appointment process and waiting. I scheduled and appointment with Beth for 12:00 and a receptionist called that day to ask if I could come earlier at 11:45. I readily agreed and showed up around 11:40. I was taken back into the salon at 12:05. I normally wouldn't mind waiting--but why couldn't I keep my actual 12:00 appointment if I was just going to sit for 25 minutes? Next, the stylist who came to get me was Michelle, who ended up being great--but where was Beth? No one mentioned that there was a schedule change or why there was a change of plans. I didn't mind, but it was just a confusing experience with the time and stylist changes. Again, my haircut ended up fabulous and Michelle was great!