Amy did a great job, as usual, so she gets 5 stars. However, DERMed needs to improve on a couple of things:
a) When you buy a gift card on line, DERMed does not say that 30% of the amount is not applicable for any discounted services. They let you know this only after you already paid and it is too late to change your mind.
b) DERMed's description of 100 level facials does not say that only "light extraction" is included and real extractions cost $40 more. A goal of a facial is clean skin. How can you end up with clean skin without extractions?
2. The full moon effect.
No matter how many times I tell the esthetician that I have an oily T zone and they assure me they will use products for oily skin, I walk out of there shining like a full moon.
Thank you for taking the time to let us know about your experience at Dermed Spa. We always appreciate the opportunity to improve as we strive to have excellent client care and pay close attention to customer input.
Regarding your issue with transparency and 30% off online gift certificate purchases not being applicable for discounted services - I am not sure what you are referring to as this is not our policy nor is it published anywhere.
If you would like to discuss this further so that we can have some insight into where you received this information please do call the Spa Manager so that we can discover where this information is coming from and can get it corrected. Thank you!
Regarding extractions: On our website the Level 101 Facial description does not include extractions - it does include a double corrective cleansing, micro crystal polish exfoliation, moderate strength peel exfoliation plus treatment serum and mask with sun protection. And after all of these different layers of treatment the skin is clean, healthy and hydrated. However, we will look to see where we might be more clear with our treatment description, it did not occur to us to mention what was not included in the basic facial as opposed to what was included. So thank you again for your input.
After every facial our protocol is to apply liberal amounts of sunscreen so that your skin is well hydrated and protected and this is perhaps why you may have the feeling of shiny skin. We are so happy that you enjoy coming to the Spa and that Amy is giving you a 5 star experience.