Went in for my first visit - got a cleaning from Alicia, who was very knowledgeable and pleasant, and did a thorough yet painless cleaning. I was surprised when I saw blood on her gloves which obviously came from my mouth, but I didn't feel a thing!
Then I met with Dr. Song, who was unhurried and patiently explained everything about that needed to be done (I have a root canal on the horizon!). He patiently went over all the X-rays, and answered all my questions. He then directed me to the front desk, and the lady there was also very cordial while scheduling my next appointment and going over my co-pays, and not clueless/breezy like so many I have encountered. She provided specifics, told me what costs to expect, and got me on my way very quickly.
Usually, I leave dentist offices and remember a dozen things I would have asked if I had been just given a moment to gather my thoughts. No such complaints here, the entire experience was excellent and very professional.