I had one all over color applied to cover my gray hair. This was my third time of getting hair color applied and I had about an inch of gray showing. Everything was okay and that is because the gray is not covered completely. It is a sort of brassy color in the center of my hair. My past two experiences with color were excellent. This time I did not have the same experience or result. Also, there was no record maintained of the color I had applied and the student asked me to look at a book of samples and select the color I wanted, so that is what I did. I must have selected the incorrect color because the result is not as nice as my last two visits. I recommend that perhaps Headlines Academy consider maintaining a record or customer profile so that color can be replicated. Never the less, I will return to Headlines Academy because overall, I am very satisfied with the service I receive.