Haven Spa
Spa
250 Mercer Street
New York,
NY
10012
(212) 343-3515
Mon: 12:00PM - 7:00PM
Tue: 11:00AM - 7:00PM
Wed - Thu: 10:30AM - 8:30PM
Fri: 10:00AM - 8:00PM
Sat: 10:00AM - 7:00PM
Sun: 10:00AM - 6:00PM
About
Haven, a serene day spa on Mercer Street where affordable and easily accessible solace can be found, offers peaceful pampering and top-notch service in an environment that encourages relaxation and comfort. Haven's guests are encouraged to lounge on comfy couches and enjoy the stress-free and hospitable environment at their leisure. Since opening the doors to Haven in 1998, our expert staff has been dedicated to offering carefully selected treatments and products lines that offer real solutions to address and correct a myriad of concerns. Whether someone comes in for routine beauty care or a special indulgence, she or he will certainly leave feeling replenished and nurtured by the caring staff at Haven.
Services
- Body Treatments
- Body Waxing
- Brazilian Bikini Waxing
- Facials
- Hot Stone Massage
- Massage
- Nails - Manicures
- Nails - Pedicures
- Swedish Massage
Languages
- English
- Hindi
- Polish
- Russian
- Spanish
Payments
- American Express
- Cash
- Discover
- Mastercard
- Visa
Certifications & Memberships
3 stars Karen Y Featured review
This is my third time visiting Haven for Brazilian waxing. I must admit I cannot take pain very well. The first time was painful especially when you don't know what you are in for. The second time was actually pretty good. I felt good leaving the spa. So for my third appointment I wanted to have the same lady who previously waxed me. I called to make an appointment and spoke to the receptionist. She had informed me the name of the waxer I wanted and had booked me for my appointment. After I checked in, the lady who was going to do the waxing came to get me and direct me to the back room. I knew she looked different but I was not so sure. Then I looked at her name tag and realized it was not her. At this point, I felt uncomfortable letting her know that I didn't want to use her so I just went with the flow. Needless to say, she was horrible. I was really upset. She went slow but I think it was her poor technique. I was in so much pain, much worst than the first time. I do not want to go into details but I was completely unsatisfied. almost makes me not want to go back but I do want to go back to see the waxer I had used before. On top of that, the icing on the cake was when I was checking out and had a little problem with the account. I had credit on my account that was not the correct amount. At this point I didn't even want to bother arguing since the receptionist had clearly booked me for the wrong person when she had repeated the name to me. I was raving about the wax job done here after the second time but I would not recommend anyone to come here unless they ask for a specific waxer.
Dear Ms. Yee,
Thank you for taking the time to provide us with feedback so that we can better improve our experience for you and for other clients to come in the future. I apologize that you were disappointed in your service and I would like to see if there is anything that we can do to rectify the situation. As I personally assisted in arranging your appointments, you were informed that the waxer you previously had seen is away on vacation and were given options of other waxers available at that time. Additionally, after speaking with your friend Ms. Lai who actually had the credit because she was the guest who had originally paid for the services, I then moved the credit over to your account at her request in the correct amount. If there is any confusion surrounding your appointments, I would be happy to speak with you further. I have noted your account that you would only like to see that specific waxer and we hope that you have a much better experience with her in the future. All waxers are fully trained but do vary in technique slightly.
Thank you,
Spa Director
212-343-3515
5 stars Yvette S Customer since 2017
I received a body scrub, facial, 30-minute massage, manicure, and pedicure and all of them were superb. Each of my three ... Read More
5 stars Cindy G Customer since 2017
The Haven wa very relaxing and clean... Tge staff was very friendly and informative... I can't wait to return for my ne ... Read More
5 stars Frances F Customer since 2017
Tracey was so nice and she did a great blowout.
4 stars Sandra A Customer since 2017
Best experience ever!!
4 stars Melanie K Customer since 2017
The spa is lovely, I enjoyed the body scuba, Hannah was amazing she made me feel comfortable.
The only down side is the ... Read More
1 stars Tricia B Customer since 2017
I told my facialist I didn't want extractions. She kept pushing me to get them even though I told her my skin doesn't ta ... Read More
4 stars Anonymous Verified customer
The talent of the estheticians was phenomenal. If I could enhance one area of my experience it would be the sense of cal ... Read More
5 stars Tim S Customer since 2017
My massage therapist was fantastic !
3 stars Anonymous Verified customer
Spa and lounge area are beautiful. My massage therapist was very friendly and listened to all my concerns. However, I go ... Read More
5 stars Karen I Customer since 2017
The staff was friendly and the service was fast and sufficient. Will be coming back for a diamond peel
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