Front Desk: Entrance is too dark. As a new customer, I was required to complete paperwork and could not see. The paperwork I was given was for a massage. I was very confused because I was there for a facial; hence no time to complete the facial paperwork so the esthetician wasn't as prepared for me and she should have been.
Rosemarie did a nice job, recommended a few products for me to purchase which I did. Just wish I could have received a sample of each because I am unhappy with the moisturizer.
I did end up signing up for the monthly service, so hopefully next time goes smoothly.