The facialist, Michelle, was extraordinary. She was the perfect combination of a friendly and professional esthetician.
I enjoyed the service of my pumpkin facial and foot scrub so much so, I was trying to get my brother in that very night.
The check out however was a different experience.
Michelle brought the product I needed to the counter, I said I would take it and took out my credit card, which I handed to the brunette girl behind the desk. She rang me up; I signed the charge without looking, assuming the product I said I wanted in front of the cashier was on my bill.
To my surprise TWO phone calls were left at my home when I returned at 9:05pm, the second saying "we do not want to prolong this about the product you took???!!!"
I have never been so insulted.
There were only the three of us there. How did the girl in the skeleton costume NOT ring it up is her mistake but for the manager to leave such a message was probably the worst thing your staff could have done to ruin a perfect experience.
I suggest you school them in the fine art of SPEAKING with the client and not leaving accusatory messages on one's home phone.
As I left in the message at 9:06pm on your recorder, you have my credit card on file IF SHE DID NOT RING IT UP
I was highly indignant over the tone of a supposed manager's manner.
I left at 6:30pm the same night - how "Prolonged"? was the issue your own staff created anyway -
I have three sessions left - which I will use, but for this incident, might have continued since Michelle was fantastic.
Better know how customer service effects your bottom line next time you incorrectly accuse someone or you could be sued for defamation of character.