What others had to say

5 stars Customer since 2014

It was a wonderful experience! This was my first message and it will not be my last!!

3 stars Customer since 2014

The atmosphere was nice but I was shorted on time by 10 minutes. The hot towel foot treatment is 15 minutes long but currently there is a coupon. I only received 5 minutes.

Hand & Stone Spa in Princeton replied:

We're pleased you enjoyed the relaxing atmosphere. Also we apologize if you feel your service was shortened. To clarify, the massage is 50 minutes hands-on, and the foot treatment is 10 minutes (for $15) which rounds it to a full hour. Clients who are unaware of those times may incorrectly perceive they were shorted. We apologize if the time frames were not clearly explained

4 stars Customer since 2012

Hot stone massage was fantastic...still feeling great 2 days later. My masseuse was very nice and listened to me regarding a couple pain issues I was experiencing prior to the massage. Perfect amount of pressure. Classic facial was very relaxing and I was always informed of the steps she was performing prior to each one.

5 stars Customer since 2011

Fabulous. Veronica was outstanding

5 stars Customer since 2011

My experience was very pleasant. I was greeted as soon as i got there and offered a drink of water while waiting for the room to be set up. The attendant was polite and only made suggestions when asked.

1 stars Customer since 2011

very disappointed with this experience. having been an annual member of both Massage Envy and Hand & Stone before, i have learned that the success of each appointment solely depends on the experience of each individual masseuse or masseur. This last appointment involved my husband and myself getting a massage in the doubles room .Our attendees both looked very young and their application only reflected their lack of expertise. The massages were weak, i incurred an injury to my foot due to the oversight of my masseuse. Sadly, not one of our better experiences. I am not sure the establishments recognize how much the quality and expertise of the massage attendant they hire is to their overall reputation. It can absolutely make or break the experience and this appointment was definitely a BREAK.

Hand & Stone Spa in Princeton replied:

So sorry to hear of your disappointment. Your husband and you were both with therapists who are highly requested by other clients. We invite you back to see if we can match your needs with other talented therapists on our team. We agree, finding "your" therapist can be difficult, but we are ready to assist you. In the future, please don't hesitate to provide feedback immediately after your experience, so we can take the necessary steps to ensure you are highly satisfied.

5 stars Customer since 2011

I would have to say that the excellent review was because of the massage therapist, Bo. She was wonderful, and I would come back again just for her.

3 stars Customer since 2011

It was a nice message.

4 stars Customer since 2011

was a good visit massage and facial staff always accommodating!!

5 stars Verified customer

I had a 50 minute massage - amazing. I specifically asked for a light to medium massage and for attention to be paid to a stiff shoulder and lefft happy. My shoulder is so much better.

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