My experience was poor from the minute I got to my appointment. They were overbooked so they had to cut my massage and told me they would give me a free upgrade instead for another time. My massage was in a esthetician's room, so my therapist didn't have the proper equipment. Someone busted in during my massage and turned on the light, and didn't even apologize. They only ended up giving me a $10 credit for the whole mess. Not enough in my mind. I plan to cancel my membership and take my business elsewhere.