The facilities are convenient and clean. The staff at the front desk is responsive and polite. There was a bit of confusion regarding my bill, but it was handled. The therapist did a good job. I have had better massages at other spas, but perhaps that has to do with establishing a personal relationship with an individual masseuse, which I have not yet done at H&S. I have tried three different therapists at H&S and they all do their jobs well--but none has convinced me to request them specifically on my return visit.