very disappointed with this experience. having been an annual member of both Massage Envy and Hand & Stone before, i have learned that the success of each appointment solely depends on the experience of each individual masseuse or masseur. This last appointment involved my husband and myself getting a massage in the doubles room .Our attendees both looked very young and their application only reflected their lack of expertise. The massages were weak, i incurred an injury to my foot due to the oversight of my masseuse. Sadly, not one of our better experiences. I am not sure the establishments recognize how much the quality and expertise of the massage attendant they hire is to their overall reputation. It can absolutely make or break the experience and this appointment was definitely a BREAK.
So sorry to hear of your disappointment. Your husband and you were both with therapists who are highly requested by other clients. We invite you back to see if we can match your needs with other talented therapists on our team. We agree, finding "your" therapist can be difficult, but we are ready to assist you. In the future, please don't hesitate to provide feedback immediately after your experience, so we can take the necessary steps to ensure you are highly satisfied.