My only complaint about my massage experience was with check-in. We arrived 10 min before our 10:40 appointment, and were promptly greeted and told to wait in the lobby, that the massage therapists would be out for us momentarily. At 10:55, I became concerned and asked the front desk again, when they said the room was almost ready. The massage therapists came down for us 5 min later, and the experience from then on was seamless--the therapists were respectful and skilled, and the experience was relaxing. I will return, but I would have appreciated someone from the front desk approaching us preemptively upon realizing we were still sitting in the lobby well past our appointment time.