When I went, I paid with a gift card, which was a spa card that is good at multiple places and the woman at the counter took my card (after she was finished listening to an interesting and be it long story of the woman being assisted by another woman at the counter, and decided to assist me once the story was over so I had to sit and wait). I told her immediately that there will be a balance left on the card so please return it back to me, and she agreed. I signed for the charge, gave her my cash for the tip, and she began to take the card and place it to the side of her. I reminded her that I needed my card back, I didn't tell her that I already said that and she knew that, and that any decent place would ask.
Sorry, but I have to go on to say that I had the most pathetic massage of all time, she kept leaving the room, and running out of her lotions, what? But the rest of the staff was so wonderful. They brought champagne, at no charge, it was peaceful, but any relaxation I received was abruptly interrupted when this happened when I paid. If only her colleague next to her hadn't disappeared to the back, that may not have happened. Lastly, I sent an email to the company complaining and I've tried to remove myself from their emails, no response from them and those emails keep coming. Today I received one, "We miss you", really? I don't miss you!
We would like to apologize for your experience at Halina's recently. We also would like to apologize because we have no record of a complaint. We would love the opportunity to discuss your experience and try to rectify the situation. At Halina's we strive to give the best quality experience through check in, your service and check out. We can assure you we will make sure this situation does not occur again in the future. We work with an automated email system and if you wish to be removed from our list it is not problem at all, we just request that you give us a call so we can manually remove you. Please contact us at your earliest convenience, either by phone or email at firstname.lastname@example.org. Thank you.
512 246 9700