They were able to get me in quickly when my regular vet was out of town and her office was swamped with appointments. Further, one of the treatment options suggested was a temporary treatment to see us through until my regular vet came back and was able to provide a permanent solution. Wasn't expecting them to be so willing to let my regular vet (whom I love) take care of my pet.
We didn't go that route, but had them perform the necessary surgery which they did that day. Which really helped as we were also heading out of town and were more comfortable leaving our pet with our extremely capable sitter following after surgery care instructions.
Communication with the office staff has been wonderful and all my medical questions have been answered fully and to my satisfaction. They're a little out of the way for me on a regular basis, but it's good to know that they are there if I ever need them again.