99.2% would refer friends and family to us

2 stars Verified customer

I CAME IN FOR MY APPOINTMENT AND DIDN'T HAVE MY VICARE VOUCHER WITH ME, I ACCIDENTLY LEFT IT AT HOME. I STAY LIKE 30MIN. AWAY FROM GREENVILLE EYECARE SO I WASN'T ABLE TO RUN HOME GET IT AND MAKE IT BACK BY MY APPOINTMENT TIME EVEN THOUGH I DID SHOW UP A LITTLE EARLY. BECAUSE I DIDN'T HAVE THAT VOUCHER I WAS TOLD I COULDN'T BE SEEN UNLESS I HAD VOUCHER WITH ME. THIS WAS SUCH AN INCONVIENCE WHEN I TOOK THE TIME OFF WORK TO COME TO MY APPOINTMENT. SO I CHOOSE TO FIND ANOTHER EYE DOCTOR SOMEONE THAT UNDERSTOOD, MISTAKES HAPPENS!

Greenville Eyecare Associates replied:

Thea, we are very sorry for the inconvenience that you suffered at your last appointment. Unfortunately the regulations surrounding the vouchers were set by your insurance company, and they were strictly stated that we were unable to see patients without the voucher. In the past, they allowed us to request a faxed copy, but in 2013, they notified all in network providers and participating members that the vouchers could no longer be requested via fax; therefore, patients had to bring their vouchers with them to their appointments. We did our best to remind all of our patients when scheduling and reminding of appointments that it was the patient's responsibility to bring a voucher to the appointment. Thankfully that insurance has now changed to Eyemed, which we access via an internet portal to pull the authorizations for services and materials, so this is no longer a frustration for patients and our office. Again, we apologize for the inconvenience.

5 stars Verified customer

very professional, informative, and warm calming manner.

5 stars Verified customer

As always, I was very pleased with the level of care and the professionalism shown by the entire staff!

4 stars Verified customer

Very efficient.

5 stars Verified customer

Going there for years, always great professional service.

4 stars Verified customer

Very efficient. Wish the front desk lady was a bit more personable but overall it's great.

5 stars Verified customer

I am always extremely grateful for the attention and care that the Staff of Greenville Eyecare Associates gives on every visit. Dr. Weaver is very competent and has always provided the best of care, whether it's just a regular checkup or more in depth appointment. Thank you for taking care of me so well!

5 stars Verified customer

Everyone is always friendly and helpful

5 stars Verified customer

The staff was very informative and pleasant during my visit. I really like the atmosphere of the office, the staff made me feel like I was really welcomed and a part of a family..

4 stars Verified customer

Very pleasant, wonderful staff and caring doctor.

Also in Greenville

Dental

Falls Park Dentistry

5 stars 362 reviews

Dr Derrick & his staff always ask me if I have any concerns or am having any troubles with my teeth or gums. They are all very nice and make me feel comfortable from the moment I sit in the exam chair. They treat me how they would expect to be treated if they were the patient. Falls Park Dentistry is a great place for anyone searching for a reasonable and caring dentist!
Read More …

Salon

Michael Ellis Salon

5 stars 24 reviews

100% would refer friends and family to us