95.1% would refer friends and family to us

1 stars Verified customer

Pros: Very friendly customer service center; they will spend a whole lot of time telling you how honest they are (more on that under Cons). They also gave me a loaner car while they ran diagnostics on my vehicle, which was very convenient.

Cons: Grassland's prices are NOT tailored to those of us who do not have an endless stream of money from which to draw! They charged me $160 just to assess the problems my car was having. That is way above the $60 to $105 most places charge for the exact same diagnostics, unless it is a dealership. I took my car to another service center that literally saved me hundreds of dollars off the quotes I got from Grassland to do the exact same work! Grassland also told me that a certain part needed to be replaced, which turned out to be completely untrue.

Conclusion: Be wary of those who brag about how honest they are. Words mean nothing without actions to back them up. If you want to potentially pay hundreds of more dollars for repairs your car may or may not need, then Grassland is the place for you. Hey, at least you might get a loaner car!

Grassland Car Care replied:

When considering our price consider the value of our service: free loaner cars, free courtesy inspection, prices quoted including tax and a 3 year/36,000 mile warranty. It is much easier to quote a cheap price when someone else has solved the problem

5 stars Verified customer

Within a days notice I was able to get an appointment. I actually arrived early and my car was pulled in and started early too. The guys at the front desk was polite and professional. Once my car was complete everything was explained to me in terms I could understand. It was just an great experience. Thanks everyone!!! T Heath

5 stars Verified customer

Friendly staff, timely completion of service

5 stars Verified customer

As usual, it was a painless experience. Everyone in this place is so nice and they do good work. My car is hard to work on, and they like to joke around about that, but it's all in good fun. I would recommend Grassland Car Care to everyone.

5 stars Verified customer

Excellent service and knowledge. I will be using your company for my fleet from now on.

5 stars Verified customer

I am always very pleased with the service I receive when I visit the Grassland Car Care center. The staff is very friendly and helpful and my vehicles are always returned in a timely manner. Thank you so much for your help.

5 stars Verified customer

I appreciate the way things were explained about my car. Not trying to pressure me to spend unnecessary money on repairs but letting me know what to watch in the future. I look forward to dealing with your business in upcoming months. Having someone be honest about the work needed for your vehicle is a comfort.

Thank you,

Patty

Grassland Car Care replied:

Thank you for putting your experience into words. We appreciate your time and feedback. And we look forward to serving you in the future.

5 stars Verified customer

3/20/14

My oil light kept coming on when the car was heated and then came to a stopped position, even though it was not low on oil. I am single, on a tight budget and only have one car so I was a little stressed. My co-worker recommended I call Grassland because they provide you with a loaner car.

I called them..Mike at the front desk is professional, informative and nice and had me bring the car right over. A loaner car was provided with no hassle. They kept the car overnight and checked it out completely. One of the nicest features again was Mike called when he said he was going to call and there was no hassle trying to find out prices or when the car would be ready. The other staff person at the front desk was also very nice and professional, I just don't remember his name. Anyway, they checked the whole car out which was most appreciated and informed me of the repairs it needed. They don't pressure you which I like and I felt they were very up front and honest about everything....the only negative, if there is one.... is that their prices are on the high side compared to other places....but maybe you end up paying for the quality of service you get. Yes, i would go back and recommend them highly...but I need to save up before I go.

5 stars Verified customer

I like the honest work that I received as well as the very friendly service. I will return and recommend Grassland Car Care.

5 stars Verified customer

Everything was done right on time, everyone was polite, and my car is running great! But most importantly I trust them. They never try to trick me into fixes I don't need, and I can trust them with anything left in my car. Awesome service and people!

Grassland Car Care replied:

Thank you for your kind words. Our business is built on trust.