My stylist, Nyla, was great. She didn't know how to do everything, but she was very good about asking others for help and taking direction from me. She gave me exactly what I wanted, even though it was kind of unconventional. I appreciate that she actually listened to what I asked for. The instructor, Mr Lightfoot, was also very helpful. He knew a lot about what he was doing, though he seemed less keen to go ahead with my somewhat crazy request. I was very pleased overall though. The service was actually quite quick, considering I did nearly an all over bleach with three new colors, two of which were Elumen colors.