We brought our dodge stratus car in a couple weeks ago to get it checked for a few issues and we clearly stated what the issues were in order to get estimates on how much the cost would be. We also requested for an oil change since it needed one.
We brought our car in the morning and picked it up after the place was closed in the evening to find an expensive bill for absolutely nothing that they did on our car.
We told them the issues that we had on our car and they simply checked the car, confirmed that "yes" we did have those issues on a sheet of paper, and charged us over $100. We didn't even get an oil change that we requested for. We will not be returning to Gary's.
Garry's Service Center replied:
Jason came into the shop requesting us to diagnose a power steering and starting issue. The starting issue has to do with an aftermarket remote starter that was originally wired poorly and now is causing multiple issues with starting the car. The tracing of wires and checking electrical continuity itself took over an hour. The technician also diagnosed the power steering issues and we offered a solution. Finally the technician identified several severe safety issues going on with the car including bald tires, ball joints that were to the point of almost failing, multiple oil leaks, tie rods with excessive play, and an engine misfire. The car is simply not safe to drive. After discussing our findings with Jason, he declined any service so the oil change was not performed. Jason was charged for less than 1.25 hours of work to diagnose the two issues he requested that we look at although the technician worked on the car for over two hours. I understand that Jason was disappointed to find out the overall condition of his car but being upset for a bill of $100 for two hours of work and not performing an oil change that he later declined seems unreasonable.