83 N Hamilton Rd
Gahanna, OH 43230

Mon - Tue: 9:00AM - 7:30PM

Wed: 9:00AM - 5:30PM

Thu: 9:00AM - 2:00PM

Fri: 9:00AM - 5:30PM

Sat - Sun: Closed

95.2% would refer friends and family to us

5 stars Customer since 2013

Great experience

5 stars Verified customer

The staff was quick and efficient!

5 stars Customer since 2013

They all were very nice. The doctor was great. they did a good job!

Eye Columbus | Gahanna Vision Center replied:

Thank You! You were pretty great too!

5 stars Customer since 2013

Thanks for all your Support Everyone looking forward seeing you a gain

2 stars Customer since 2013

The actual visit was great and everyone was very knowledgeable and nice. The part that wasn't so great was my experience with contacts. At first I did a trial of Dailies that were way too expensive for me, so a second trial was ordered for the Acuvue Dailies. I received a price at that point that seemed much more feasible to my budget. It took what seemed like almost two weeks for the trial to arrive and once they did arrive I had to call to ask for them, no one called to let me know they were in. When I called to ask, the staff didn't know they arrived and had to "find" them.

Once I received the trial, I called and placed the order for a 6-month supply and received a second price which was different than the first. I was told the order would be placed on a "rush". I called after a week and the person I talked to at that point said they were "probably" on back order and that they would check on them. They took another week to come in and when I went to pick them up they were yet another price. I got home and went to take the contacts out of the bag only to realize there were only 4 boxes of 30 lenses...aka 2 months, not 6. I called and it was fixed, but this should not have happened. Was no one checking what they were giving customers? Now I have to wait for the additional 4 months of lenses to come in after I have waited almost 2 months to wrap up this process which began the last week of July.

I will say that I was provided additional trial lenses to get me through some of the weeks which was great, but there were also weeks that I went without any contacts because it was a hassle to have to keep coming back to pickup more trial lenses every 5 days.

Overall, I was disappointed with the discrepancies in price, shipping and receiving the correct amount of lenses. My fiance and I started going here because it was close to our house and it appeared to have its act together. The service for the main visits with the eye doctors was great, but it was the ordering that was a real pain. I will plan on coming back to take care of my eyes, but may not be ordering contacts here again unless I am assured that it will be MUCH easier next time.

Eye Columbus | Gahanna Vision Center replied:

Megan, I'm glad we were able to resolve your contact lens issue. We look forward to seeing you next year.

5 stars Customer since 2012

took the time to hear my concerns and based on the tests and his thoughts, i,am very pleased , and hopefully the new glasses will solve my problem.

3 stars Verified customer

I just turned 18. My mother called ahead as she was not going to be able to be at the apt with me to make sure I could still come in and be seen, then she would come and pay later if needed. When I got there I had to wait for my mother before I could be seen, this is why my mother called ahead to confirm. Also after my apt we had to wait probably a good 20 min to check out as no one was available to help

3 stars Verified customer

Dr. Miller is great. The new office seems very cold and sterile environment. While the office staff has never been unfriendly it just seemed that people felt rushed/flustered.

5 stars Customer since 2011

The new building is very appealing however it is the staff that make the experience. Everyone is very friendly and personable from the girls working the front desk to Dr. Miller. I would recommend this office to others.

5 stars Customer since 2012

Positive, Personal, Professional. Great experience!