610 Connor Blvd.
Bear, DE 19701

(302) 834-1200

Mon - Fri: 8:00AM - 6:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

98.5% would refer friends and family to us

5 stars Verified customer

Mike, your fix to my ac problem was perfect. The terrible smell is gone, and I am thrilled. Thank you, Mark

5 stars Verified customer

Always a great experience at Fox Run, knowledgable people and never any hidden costs......Thanks!

1 stars Verified customer

Did not have a good experience this time at the shop. Took my car in for brakes, radiator flush, oil change and tire rotation. Told the receptionist the best number to call was my home phone. My cell was off on charge and that is the number that got called by the time I seen it the shop was closed. Picked my car up the next day and found it to be driving sluggish. Got home approximately 4 miles from the shop and there was smoke coming off the front brakes. Took it back to the shop to be looked at. Got a call later telling me that the front brakes were locked up. Then I was told there would be no labor charge to replace the front brakes that had just been put on. Another $300.00 for something that was defect related or mechanic error which should have been found in the test drive after the work was performed. I had to argue that it was Fox Run Auto's fault in which I felt I was being taken advantage of. The brakes got replaced with no charge. 2 days later the "check coolant" light comes on. Took it back in to find out that the coolant level was low. Not real happy with the way I was treated and will not be back!

Fox Run Auto replied:

Rob, that was an unfortunate experience all around. We performed a front brake pad and rotor replacement based on the visual inspection of evenly worn front brakes. During a normal brake job, the calipers are removed and the caliper pistons are pushed back into the bore to allow installation of the new brake pads. The pistons pushed in normally, and there was no indication of caliper slide issues. The brake job was completed and the car was road tested 5 miles with no problems. When you brought the vehicle back I personally verified your complaint and the vehicle was brought back in immediately. We also provided you with a loaner vehicle to minimize the inconvenience. Inspection found that the calipers were frozen and the pistons would now not return into the bore. This was not the fault of Fox Run Automotive. My offer was to replace the pads and rotors free of charge, as well as not charging you any labor for the replacement of the failed calipers. Rather than get into a confrontation when you decided it was our fault, the calipers were also replaced free of charge, even though I maintain that the caliper failure was not a mechanical error on our part, just a failed component in a car that is 11 years old. I am sorry about using the wrong phone number. I am sorry that the cooling system service required a return visit. Occasionally flushing the cooling system will introduce an air pocket into the system that will "burp" itself out and require a small amount of coolant to be added. We have a long history of services for all of your vehicles, and it is unfortunate that you have chosen not to return and to disregard all the positive experiences you have had. Thank you for your business and if you choose to return to Fox Run Automotive, we will strive to ensure that your experience is positive. Thank you for the feedback.

Mike Accursi, General Manager, Fox Run Automotive

5 stars Verified customer

The "Mike's" are the only ones I trust to tell me what needs to be done, when, and at a fair reasonable price. Trust Fox Run Auto with any major repair or minor service!

5 stars Verified customer

As always, great service!

5 stars Verified customer

Had to get an exhaust bracket re-welded, got there right before 8am and they had me in and out in under an hour. Very pleased.

5 stars Verified customer

These guys are great

service was fast and no games

price was good too

and 2 year 24000 mile on parts and labor

I'm very pleased HIGHLY RECOMMENDED

5 stars Verified customer

Always a good job. Thank you!3

5 stars Verified customer

excellent service

5 stars Verified customer

Service was very good, I will keep coming back.

Also in Bear

Optometry

Kneisley Eye Care

5 stars 445 reviews

Great service and staff- I live 2 hours away and continue to use Kneisley Eye care.
Read More …

Veterinary

Animal Haven Veterinary Center

5 stars 268 reviews

My cat, who is 17 years old, was a new patient and I took him in for an ear infection. I was able to get an appointment easily, the vet tech was very gentle with him, and the vet was wonderful--she was not rushed and allowed plenty of time for me to explain what's been going on with him. I had some concerns about medicines as he has had a reaction in the past, and the vet took my concerns seriously and we agreed on a plan to monitor him. The office also called a couple of days later to see how he was doing--he's been fine the whole way. I could not be happier with this vet and recommend them very highly.
Read More …