Great visit on a Sunday afternoon, seeing the PA!
Only negative was the front office staff, being dismissive, yet demanding we tell her specifically why we needed to see the practitioner (out loud, not privately). Not usually a problem for us to explain our medical needs (on paper), but revealing it with a handful of patients in the waiting room, all listening...not such a great experience and not the first time required. Just wondering why FFM asks us to fill out the (private) form stating why we are needing care, yet front office worker(s) asking, no demanding us to declare our medical needs in front of other patients out loud...hummmm??
We are in complete appreciation of Founders Family Medical and their above the board care (we have referred so many of our friends!). We are just responding to a specific situation that should be looked into and/or addressed.
Privacy should be considered, yet maybe just an oversite and perhaps a new employee, yet feedback we believe is necessary. We will still recommend and will give Founders Family Medicine a 100% recomendation as to the practitioners and back office staff!