I was really disappointed at my daughter's last appointment. We'd been told to come in when she turned 16 for a meningitis booster (which I mentioned on the phone when we made the appointment). But when we got there, the staff couldn't figure out why. We were told by a nurse and then Dr. Kleinert that her vaccinations were all up to date--that she didn't need any more shots until 2020, and we shouldn't have come. I said, what about the meningitis booster? to which they replied that she needed that when she was 16. I said she is 16--all of this happened while they were carrying around her chart, which clearly includes her birthdate and shot records. Dr said, oh well, yes, then she needs a meningitis booster. Duh.
Thank you for your input. I recall your daughter's visit and the circumstances that led to the confusion regarding her visit and whether or not the immunization was indicated. I have since had conversations with my staff regarding ways to avoid scheduling errors. This error led to a lapse in communication in our staff and ultimately to me, compounded by a computer that had not updated at the time of her visit. It was your clarification that alerted me that a meningitis vaccination was in fact warranted. I certainly understand your frustration and apologize for the inconvenience that you and your daughter experienced. It is our intention for all of our staff to utilize our electronic health records to provide better care and efficient services for our patients.
We value constructive relationships with our patients and wish you and your family the best in your future medical care.