This office recently changed some systems with their record keeping. I had recently updated all of my paperwork as somehow it was no longer in the system. At my last appointment 2 weeks ago I was right on time and was told that they were going to take the next patient as I had to complete all of my information, again, on their tablet. I had a full day planned and had to argue to be seen as I was not told I had to come in 15 minutes early to fill out this information again. The treatment I received from the intake nurse definitely reflected her displeasure with me after my experience in the front office as she was there when it was happening. She was rude and abrupt. I had to make a follow up appointment for yesterday and agreed to come in 15 minutes early to update my information on the tablet. My appointment was at 8 a.m. and I was there promptly at 7:45 a.m. Unfortunately, no one was in the office yet to help me and I waited at the counter for ten minutes. When someone did come in to help, I explained I was there early at their request and didn't understand why I was told to come in so early if no one was going to be there to help me. At no time was I offered an apology, she simply handed me the tablet. I do like the physician I am seeing, but the front office seems a little disorganized and does not appear to be concerned with offering any customer service when patients are so inconvenienced.