95.8% would refer friends and family to us

5 stars Customer since 2016

As someone with pretty significant "white coat syndrome" I was blown away by the experience I recently had with Founders Family Medicine. Dr. Kleinert and her staff were welcoming, understanding and knowledgeable. My health concerns were heard and discussed with me and my exam was thorough. There was little to no wait time, and I was not made to feel rushed. If you are in the Castle Rock or surrounding area, I highly recommend Founders Family Medicine.

3 stars Customer since 2016

PAc friendly and knowlegable

4 stars Verified customer

Founders continues to live up to it's name...It is a family-oriented medical organization that provides care...urgent or routine. Thank you for your due diligence and attention.

5 stars Customer since 2016

My experience was great.

5 stars Customer since 2016

It was a good experience. The staff is great and people seem to care about me as a patient/customer.

2 stars Customer since 2016

This office recently changed some systems with their record keeping. I had recently updated all of my paperwork as somehow it was no longer in the system. At my last appointment 2 weeks ago I was right on time and was told that they were going to take the next patient as I had to complete all of my information, again, on their tablet. I had a full day planned and had to argue to be seen as I was not told I had to come in 15 minutes early to fill out this information again. The treatment I received from the intake nurse definitely reflected her displeasure with me after my experience in the front office as she was there when it was happening. She was rude and abrupt. I had to make a follow up appointment for yesterday and agreed to come in 15 minutes early to update my information on the tablet. My appointment was at 8 a.m. and I was there promptly at 7:45 a.m. Unfortunately, no one was in the office yet to help me and I waited at the counter for ten minutes. When someone did come in to help, I explained I was there early at their request and didn't understand why I was told to come in so early if no one was going to be there to help me. At no time was I offered an apology, she simply handed me the tablet. I do like the physician I am seeing, but the front office seems a little disorganized and does not appear to be concerned with offering any customer service when patients are so inconvenienced.

5 stars Customer since 2014

The front office staff and the assistant who took me to the exam room were all professional, friendly and courteous.

Beth Hoeksra is a great asset to the clinic. I thoroughly appreciate her caring concern, informative and listening manner and knowledge. Thank you, Beth.

5 stars Customer since 2010

Timely and considerate

5 stars Customer since 2011

Founders Family always gives excellent service, from the check in staff to the nurses and Doctors.

5 stars Customer since 2013

Clean space, friendly and knowledgable staff!