As usual, Mallory has succeeded in the best customer service ever! Her attention to detail is pheNOMenal! I referred 3 friends last year, and they love the place just not waxing:) I just recently referred another friend, and she too loves Mallory's work ethic and is attention to detail. We already know waxing can be very intimidating, but Mallory just talks and makes you laugh while still being very professional. She's very informative and knows what products I need that fit my skin type as well. As long as I'm here in SA, I'll be a Folawn (Mallory) fan for life!