1545 W. 5th St
Ste. 100
Oxnard, CA 93030

Mon: 9:00AM - 5:30PM

Tue: 9:00AM - 6:00PM

Wed: 9:00AM - 5:30PM

Thu: 9:00AM - 6:00PM

Fri: 9:00AM - 5:00PM

Sat - Sun: Closed

98.3% would refer friends and family to us

1 stars Verified customer

I called in specifically asking for an appointment to get my soon sports googles for football. After about 6 visits (which half of them were a waste of my time) and a month and a half, I still did not get what we needed. Doctor didn't get involved until it was too late, plus he was rude. Manages to get what I needed elsewhere in less than a week. Wasted not only my time but half the season for my son. The girls are mostly nice but a few need to be retrained.

Family Optometric Group - Drs. Holden and Knapp replied:

We are very sorry that your experience was less than what we strive for with every aspect of care. We carry a very large inventory of children's frame styles and sports eye ware, we also recently added a separate children's optical section which greatly increased the selection of children to young teens.

In this case it is obvious that your frame selection experience did not reflect our commitment. Equally concerning was the time-frame in which it occurred.

We take very seriously our mission statement "to provide the highest level of optometric care with uncompromising personalized service". It appears that we have fallen short in this instance and we will make every effort to insure that necessary corrections are made to prevent delays in the future. We are obviously very happy when things go right, but feel it is equally important to correct any experience that does not reflect our commitment to you, our patient.

Once again, we apologize for your inconvenience.

Dr. Thomas Holden

5 stars Verified customer

Very professional and friendly.

5 stars Verified customer

Very friendly and professional staff. Now with the new family room it is the perfect optometrist for the whole family.

5 stars Verified customer

My daughter lost her glasses again! And just a phone call and new ones were being made. We always get good service. We love this business. But we are sorry to see Dr. Langsford go!

5 stars Verified customer

Very professional. Dr Holden discovered how to fix a rare eye problem for a person of my age. The staff are very courteous and friendly.

5 stars Verified customer

Friendly staff, very clean and staff takes there time to show you many types of glasses so you can choose from.

4 stars Verified customer

Always have a great experience when i have an eye exam love the ladies at the front desk the only thing i complain about is that my vision plan is so crappy that i have to pay alot out of pocket which is not a complaint against the office its just that i hate the amount i have to pay and tend to not want to come because of it

5 stars Verified customer

AS ALWAYS, It's a pleasure to have our annual exams/visits be with Family Optometric Group. The staff have always and do go above & beyond in their customer service. The friendliness and genuine care from everyone is AWESOME!

5 stars Verified customer

I am always impressed with the friendly, efficient and prompt service. Everyone is friendly, but truly profesional. Thank you for your excellent service.

5 stars Verified customer

Dr.knapp is amazing and the staff is very welcoming. I just love their new childrens area.

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