It took one phone call, they took my insrance info and made appointment for the same day. Upon my arrival, they explained my coverages, I am responsible and what to expect from beginning to end. Then they treated me.
Having been through previous physical therapy and / or chiropratic care, the "not knowing what to expect" portion has been my only challenege. That has already been addressed. As far as I am concerned, it does not get any better.