85.6% would refer friends and family to us

5 stars Customer since 2015

Great customer service. They could use one more associate out front in my opinion. It was a little hectic.

5 stars Customer since 2016

Dr. Birdsong was excellent very attentive to my needs and concerns. I would recommend her to all my colleagues.

5 stars Customer since 2016

Very very helpful staff!

5 stars Customer since 2016

Staff was very professional

5 stars Customer since 2016

They were great gone back again

1 stars Customer since 2015

I ordered my glasses. Never got a phone call to come in like they said I would so finally two weeks later I came in to ask about them. They had put the wrong setting on the diameter and so had to send them back. No one called me to tell me this. So now by the time I get them it will have been four weeks. Not worth the hassle.

5 stars Customer since 2015

Great visit/experience! A wide array of frame choices and lots of options for lenses as well! Knowledgeable, fun and pleasant team members!

5 stars Customer since 2012

Fast replies, easy to order my contacts.

4 stars Verified customer

Great customer service. Felt very welcome as a first timer. Definitely will be going back!

4 stars Customer since 2015

Staffs were all courteous and knowledgeable. Location is perfect.

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Van Michael Midtown

5 stars 749 reviews

In summary, the experience does not justify the cost. My experience was rushed, at times frantic, the client before me arrived late but her service took part of my time - they did not want the next client to start late so they rushed me through. I suffered because she could not get there on time. Did I leave with a cut and color? Yes. The worst part of this Salon is the check out. The message is - give me your money and get out. If you ask a question or are not prepared to swipe your card for whatever amount they say - prepare yourself to have them be so ugly to you that you SWEAR TO YOURSELF you will never ever go back. They either speak to you like you are ignorant or they don't speak to you AT ALL!!! If you tell the front desk "manager" - total waste of time.
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