17477 Generations Dr
South Bend, IN 46635

Mon - Tue: 8:00AM - 7:00PM

Wed - Fri: 8:00AM - 5:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

98.7% would refer friends and family to us

4 stars Verified customer

Dr. Kristina is FANTASTIC! I failed to ask my new exact eye glass script before leaving; therefore, I wish she would have printed and/or gave me the option.

5 stars Verified customer

Excellent

5 stars Verified customer

Efficient, well-organized, and thorough. Couldn't ask for more in a healthcare providers office.

3 stars Verified customer

My visit with Dr Robbins went well but the tear drop plugs came out if my eye the same day and didn't even last 12 hrs. I called the office to report this and Dr Robbins was not in that day. Rhonda referred me to Dr Kristi. Dr Kristi made reference to the fact that Insurance probably would not pay for reinsertion of plugs so soon. She offered to look at my eyes to see if anything was floating around but she gave no indication that she would reinsert the plug at no cost to me. I called back and left a message with Rhonda to please give the message to Dr Robbins about the eye plug problem because when I left my appointment with Dr Robbins she instructed me to call her if I had any issues with the plugs or eyes. To me this was a problem since they did not even stay in a day!!!! I would think this procedure should at least me guaranteed for 30 days. If I would have known the plugs could come out within a day I probably would not have had the procedure done, expensive procedure for 1/2 use.

4 stars Verified customer

Every one was very nice, the office staff seemed well organized and efficient. A very comfortable setting.

Eye Care Associates of Michiana replied:

Thank you Pamela for being our patient, and for taking the time to let us know about your recent experience at our office. We appreciate your recognition of our staff and comfortable setting.

5 stars Verified customer

Eye Care Associates of Michiana is an excellent place with caring, friendly, and competent staff who are always on time and are wonderful to interact with. I highly recommend it to anyone who has the opportunity to go there. The eyewear selection is also quite broad and they have an annual trunk show with many more choices, too.

Eye Care Associates of Michiana replied:

Thank you Amy for doing a great job of taking care of your eyes by coming in to see us each year for your eye exam. We appreciate having you as our patient, and your recommendation!

5 stars Verified customer

All the staff I have dealt with ( staff and doctors) are upbeat, professional, and caring. Their explanations are clear and discussion is allowed. I never feel rushed or dismissed.

Eye Care Associates of Michiana replied:

Thank you Gretchen for choosing ECAM to provide you with the quality experience you describe. We enjoy serving you. So glad it shows. :)

5 stars Verified customer

Had to see a doctor other than the doctor I usually see for inflammation that came on suddenly. I was very happy and impressed with Dr.Kristina Offerle. I had great care and her explanation of my problem, her treatment and care was great! She explained that I may have an issue with the prescription and my insurance and that if I did I should call her and she would take care of it. By the time I got to the pharmacy that day her office had just closed. Called as soon as the office opened in the morning at 8am and they said they would give her the message. At 11am I called back and was told that they still hadn't heard from her. It is now 1pm and still no prescription. My eye continues to worsen and I am forced to stay at home until I can get this resolved since it is a Friday and I don't want to go through the weekend without treatment. I live out of town and my pharmacy is in the town where I live. I have even asked the pharmacy to intervene and still nothing..Communication is terrible.

Eye Care Associates of Michiana replied:

Thank you Cindy for your detailed feedback and review. We're happy to read of your satisfaction with the five-star care you received, but disappointed it did not translate into our follow up. For that, we are very sorry. We are glad to have been able to solve your issue quickly after being notified. Please be advised you can reach any of the docs after hours and on weekends for eye care emergencies by following the prompts on our voicemail. We look forward to providing you with a better experience and improved communication on your next encounter with us.

5 stars Verified customer

Dr. Robbins always greets you with a smile and takes a genuine interest in your life putting you immediately at ease. Wouldn't go anywhere else.

Eye Care Associates of Michiana replied:

Dr. Robbins appreciates your comments and five-star rating. It's especially nice to know you will be coming back to us.

5 stars Verified customer

This was my first visit following a move from another state. The staff was very friendly and welcoming. Dr. Kristina seems very knowledgeable and it was obvious she had reviewed the records from my previous eye doctor. I'm very comfortable with her recommendations.

Eye Care Associates of Michiana replied:

Thank you Faye for the five-star rating, and welcome to our office! We're delighted to have you as a new patient, and look forward to serving your vision needs.

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