This was my first time visiting the salon. I felt the decor was just beautiful and the salon was quite clean. The girl that greeted me and helped me during check out was very nice and helpful. Stina did my hair and she did a wonderful job asking what I wanted and throughly interviewing me. Because she was newer to the Salon she very wisely explained to me she would be consulting Tony the owner and head stylist. She went and got him and he came to my chair, while Stina was very pleasant and courteous I felt he was quite harsh and abrasive. Even though Stina told me who he was he did not take the time to introduce himself. After the two of them spoke thankfully he went back to what I can assume was his office. As Stina began my hair we carried on pleasant conversation - until Tony came back and for a short time took over the highlighting process on my hair. While I am positive Tony as the owner and head stylist demands professional and respectful behavior from his staff. I was embarrassed for him and felt horribly for Stina in the way he was treating her. While I am thankful he was there to aid in making sure my hair turned out beautifully I am sure there was a much better way he could have handled the situation. He never once explained to me, the client, what he was doing all the while speaking to her as if she were a two year old child. As the process continued Tony stood over and watched her all the while not saying a word to me - it was quite uncomfortable and I felt horribly for Stina - who - through the entire process handled herself in a professional manner. If only her boss followed her lead. Stina finished my hair and used some wonderful products from Tony's signature line. Again proving what a professional she was. I begrudgingly purchased a volume root lifter not because I felt the product was so incredible but because Stina handled herself in such a lovely manner in what I am sure was a difficult situation. As I stated I am new to the area and new to Chicago. Now I am in quite a predicament because I enjoyed the salon and I felt Stina was wonderful but the way In which Tony treated his employee concerns me a great deal and I hate to reward him for bad behavior. I do however want to reward Stina and the rest of the staff for their actions! Maybe he was having a bad day but first impressions are lasting impressions! I have worked in the service industry and I am now a nurse and clients and staff deserve respect and when errors are made there is a professional way in which they can be addressed while at the same time still assuring the client is comfortable.