Overall, my experience with Exsalonce was great. Mallory was my stylist, who new exactly what I wanted...when I typically have trouble explaining what I'm thinking in my head, she caught on right away. Their customer service is great...while my hair was processing, I got a hand massage and your wash includes a fabulous head massage.
My only complaint is the price. When I heard the total my jaw dropped, and even my friend, who referred me and is a regular, couldn't believe how much I was charged. My fault for basing it off the site and what my friends are charged, but I recommend asking beforehand for a rough quote beforehand so you're not shocked when you had over your credit card.