All of the staff at Excel Vision really treated me with respect and care. The front desk staff did and excellent job explaining the paperwork, payment and rescheduling procedures. The technician who ran several of the pre-exam tests was extremely nice and professional. She explained exactly what she was doing the entire time and answered any questions I had. Dr. Bass herself was a joy to work with. She also explained everything very clearly and really made sure I was taken care of and treated like an individual- not just another patient. Lastly, the staff in the vision center, who help you pick your frames, discuss benefits and take the measurements for your glasses- they were awesome! Very friendly, funny, helpful and willing to work with your budget to find you exactly what you want and what will work with your insurance. In all, it was a wonderful experience, I would certainly go again!