I always enjoy the hot yoga classes. The instructors are helpful, aware, and intuative. The only thing I ever feel needs to improve is that some of the towels are old and ripped. I also work at a fitness facility and I understand that towels can be expensive and are used constantly but, some of them are like rags and just need to be thrown away. The staff and instructors are great and I cannot complain about anything else! I always enjoy my time there when I can go.
Also, everytime I call and someone answers they are always helpful and polite. I have called and left messages with no return call though. So I guess that's another thing. But, nothing is perfect.