When I became your client the office was at Newburgh. The staff were great and personable. I worked with Patricia on hormonal therapy and purchased a couple of packages, the weightloss and the skin rejuvination (I don't recall the specific package / treatment).
FACIAL PACKAGE: Taylor informed me of a procedure (actually a combo package) for my face that would give me the brighter and even tone I wanted and removal of the brown spots. I questioned the process, especially since she approached me about the treatment...she said I will see a noticeable improvement and would provide me the results we discussed. WEIGHTLOSS: I encountered a couple of issues with the weightloss plan...and had to start over. Aleisha was working with me.
When I came in for my appointment there were all new staff, with the exception of Patricia. I never received a "meet our new staff"; I had to ask the person's name when they called me for my microderm abrasia. I told her about the concerns of my face and the details of the results I could expect. I am not seeing a doctor to help clear up the peeling and irritation of my face and haven't gone back for the microdermabrasions.
Also, I have no idea who is taking Aleisha's place with the weightloss program; I have received no introduction. Soon I am going to start it back up and just come in to order the supplements.
It is more difficult to get a client than it is to keep the relationship...I don't believe that is the management's thinking. Now it is more about upselling...eventhough you don't mention a concern, than it is about the client's experience and seeing great results and through a trusting relationship, and a knowing the client comes first, those additional service packages would be come.
I no longer view Advanced Anti-Aging & Weight Loss as a partner but as an in-person telemarketer with no sense of building a clientele. I was speaking with my Wellness Team as we are planning for our Health Fair, where I first met Patricia and ultimately what brought me to Advanced Anti-Aging, and one of the members asked about inviting your business to be a representative...I could not agree. Additionally, one of our members said the last time they participated the gave their name to Patricia and was waiting for a return call. That never happened. It dropped through the cracks somewhere.
I have no trusting relationship with Advanced-Anti Aging and what was a hugh "red light" was when I came in and all the staff were replaced. Being in HR, that is a negative sign.