My overall experience was quite good. All of the staff is very friendly and helpful. I only have 2 minor complaints. First, for 2-3 of my treatments the laser hair removal machine was working quite right and I wonder if that is maybe why the treatment wasn't as effective for me. Second, I didnt care for the exit interview. I was given my survey before my final treatment and then asked to explain my answers. I felt a little like I was being grilled and made to defend my answers. It was a little awkward.