Prior to having my sit downs with Patricia, I would have given the facility a 3. Patricia listened to my concerns and made everything right and put me on a plan to health & wellness. I felt really pampered with the detox foot bath she gave me too. I come in contact with many people in a day and I will tell them of my good experience with Patricia. One thing. I had duplicate vitamins and the office mgr could not get permission to refund the $20. I could only get credit. Not cool when I've spent well over $2500 over 4-4months as a client. That is poor customer service.