94.4% would refer friends and family to us

5 stars Verified customer

Everything was handled in a very professional way as usual.

5 stars Verified customer

T as usual very satisfied with your work Especially the care from the front desk

2 stars Verified customer

Asked that the vinyl protective engine under carriage on the car be cleaned after the oil change that deposited oil there and then ended up on my garage floor. Instead , I end up with a $109 bill on top of my oil change. I did ask that someone please inspect for a leak (i.e. loose filter/drain plug) and nothing else but the tech insisted that it may be something else? Since then have put 600 miles on the car/no leaks/no issues. I even jacked the car up in my garage and inspected/cleaned this vinyl under carriage/shroud myself. I end up with a sloppy oil change that all total ends up costing me $150. Not really happy at the moment as you might surmise from my comments. May have to resort to doing oil changes again – great.

Over the years I have spent literally thousands of dollars and I think treatment for the most part has been OK but this time not good - my wife was even treated in a condescending manner to top it off. I will have a hard time probably ever getting her back there.

Realize not every experience is always a winner - I felt I needed to vent on this one.

Duck Creek Tire replied:

James, I am very sorry to hear about your expierence with us here. As you know from doing business with us for the past several years this is not how we do business. I called you and left a message, if you could please return my call I would love to talk this over further with you and your wife.

I would also like to offer to have someone come out and clean up the mess that was made in your garage if that is ok with you.

Sincerely,

Keenan Hutcheson

Asst. Store Manager

563-355-1464

5 stars Verified customer

Great guys to work with, thanks.

5 stars Verified customer

Good timely service and feedback on required maintenance.

5 stars Verified customer

Very polite staff. Left vehicle clean. Very informative of services completed.

5 stars Verified customer

Friendly staff. Work completed on time. Will return when additional work needed.

5 stars Verified customer

They did a great job, making sure my car was safe to drive. Will go again.

4 stars Verified customer

Get in and get out

5 stars Verified customer

Good but very pricey