Asked that the vinyl protective engine under carriage on the car be cleaned after the oil change that deposited oil there and then ended up on my garage floor. Instead , I end up with a $109 bill on top of my oil change. I did ask that someone please inspect for a leak (i.e. loose filter/drain plug) and nothing else but the tech insisted that it may be something else? Since then have put 600 miles on the car/no leaks/no issues. I even jacked the car up in my garage and inspected/cleaned this vinyl under carriage/shroud myself. I end up with a sloppy oil change that all total ends up costing me $150. Not really happy at the moment as you might surmise from my comments. May have to resort to doing oil changes again – great.
Over the years I have spent literally thousands of dollars and I think treatment for the most part has been OK but this time not good - my wife was even treated in a condescending manner to top it off. I will have a hard time probably ever getting her back there.
Realize not every experience is always a winner - I felt I needed to vent on this one.
James, I am very sorry to hear about your expierence with us here. As you know from doing business with us for the past several years this is not how we do business. I called you and left a message, if you could please return my call I would love to talk this over further with you and your wife.
I would also like to offer to have someone come out and clean up the mess that was made in your garage if that is ok with you.
Asst. Store Manager