I've had good luck with Duck Creek in the past. However we needed another new battery which they had in stock so we had them install it.
I got home and looked at the new battery. I was quite surprised that the cables which had been very corroded from the old battery had not been cleaned off at all. They simply reconnected the new battery without cleaning the cable clamps.
I called the store and was told that they have an optional anti-corrosion install but I'd not asked for it. I said aside from the anti-corrosion package, I've never seen a battery install where they didn't at least clean off the corrosion from the clamps. I'm very disappointed in Duck Creek service.
I am very sorry for the bad experience you had here with us, that is now how we like to do business. I would like to try and make this right for you. We take pride in everything we do, and for this to fall through the cracks is unacceptable.
Please feel free to contact me regarding any questions
Keenan (Asst Manager)