My experience with Dr. Jefferies himself was wonderful, as it always is. He's a very kind and professional dentist who always does a fantastic job. However, my hygienist was another story. I had never seen this hygienist before, and I've been going to Dr. Jefferies' office for multiple years. While she was kind and polite, she was not very careful when cleaning my teeth. When she was cleaning the plaque out of my teeth, it did not seem like she was trying very hard to avoid scratching my gums. There were multiple times when she really dug the scraper into my gums while getting the plaque out of my teeth. I can forgive a few times because I know she was trying to get all the plaque out, but she really did not seem to be trying her best to not cause me discomfort. She kept poking and stabbing my gums as she was working, and after the appointment my gums were sore for over and hour. Also, at one point as she was going back into my mouth after wiping the scraper off, I'm not sure if she was paying attention or she just wasn't being careful, but she actually missed my mouth and stabbed my upper lip with the tip of the scraper. It was very painful. She apologized profusely and I forgave her, but it still really hurt. She did a fine job of polishing and flossing my teeth. I was actually very surprised and upset when I was placed with her. I originally had scheduled my appointment for the day before I came in, but then I asked if Mary, my favorite hygienist, had any appointments available, and the receptionist said she had one the day I came in. So, I scheduled my appointment with Mary instead, and the receptionist told me Mary would be my hygienist. Mary is always very careful and thoughtful when cleaning my teeth, and never causes me any discomfort. However, when I arrived at the office the day of my appointment, I was placed not with Mary but with this other, new hygienist. I'm still not sure why I wasn't placed with Mary when I specifically made my appointment with her.