99.5% would refer friends and family to us

5 stars Verified customer

Always a good experience. Very professional staff.

2 stars Customer since 2008

My experience with Dr. Jefferies himself was wonderful, as it always is. He's a very kind and professional dentist who always does a fantastic job. However, my hygienist was another story. I had never seen this hygienist before, and I've been going to Dr. Jefferies' office for multiple years. While she was kind and polite, she was not very careful when cleaning my teeth. When she was cleaning the plaque out of my teeth, it did not seem like she was trying very hard to avoid scratching my gums. There were multiple times when she really dug the scraper into my gums while getting the plaque out of my teeth. I can forgive a few times because I know she was trying to get all the plaque out, but she really did not seem to be trying her best to not cause me discomfort. She kept poking and stabbing my gums as she was working, and after the appointment my gums were sore for over and hour. Also, at one point as she was going back into my mouth after wiping the scraper off, I'm not sure if she was paying attention or she just wasn't being careful, but she actually missed my mouth and stabbed my upper lip with the tip of the scraper. It was very painful. She apologized profusely and I forgave her, but it still really hurt. She did a fine job of polishing and flossing my teeth. I was actually very surprised and upset when I was placed with her. I originally had scheduled my appointment for the day before I came in, but then I asked if Mary, my favorite hygienist, had any appointments available, and the receptionist said she had one the day I came in. So, I scheduled my appointment with Mary instead, and the receptionist told me Mary would be my hygienist. Mary is always very careful and thoughtful when cleaning my teeth, and never causes me any discomfort. However, when I arrived at the office the day of my appointment, I was placed not with Mary but with this other, new hygienist. I'm still not sure why I wasn't placed with Mary when I specifically made my appointment with her.

5 stars Customer since 2007

Excellent service.

5 stars Verified customer

Always wonderful, I will dearly miss Mary, but know she will love retirement.

4 stars Customer since 2016

great. Irene did a good job for a tough customer.

Mark Jefferies DMD, PLC replied:

Thank you, I will be sure to let her know! Have a great week....

5 stars Customer since 2014

Dr. Jefferies and his staff are friendly and very competent.

Mark Jefferies DMD, PLC replied:

Thank you so much!

5 stars Customer since 2006

excellent as always, great staff, great dentist,

5 stars Customer since 2009

As always, very pleased with the service I received. On time and out without any issues. The front desk staff as well as the hygienist are extremely friendly.

Mark Jefferies DMD, PLC replied:

Thank you so much for the kind words! Have a great week :)

5 stars Customer since 2015

Experienced, knowledgeable, explains the situation and best options for treatment. Great office

Mark Jefferies DMD, PLC replied:

Thank you so much for the great review! We are happy you had a great experience with us!!

5 stars Verified customer

Dr. Jefferies and his staff are outstanding. I appreciate all they do to keep my teeth healthy and functioning as I age.

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