Arrived for my appointment a couple of weeks ago to find Lori and Deanna absent from the desk. There was another reception girl there that I had never seen before. I panicked because I find chatting with Deanna and Lori really relaxes me. The girl, I found out later just covers for the regular receptionists during their morning briefing. She was very blunt and almost rude as she asked me to have a seat, not even a smile. I would suggest she be trained to at least greet with a friendly tone and a smile goes a long way especially for people like me who are nervous.