Lauren, we are glad you had a good experience with Michelle for your cleaning. I (Dr. Rhodes) try to keep waiting time down as much as possible. Unfortunately, situations arise in my treatment rooms that do not allow me to immediately come and perform my exam in the hygiene rooms. Should you have any unanswered questions from your visit,I would love to speak with you or have you back for a complimentary consultation visit. We want to make sure you visit is "five star" from every aspect if at all possible. Please let us know how we can help. Thank you for your feedback and for trusting us with your dental care.