Kathleen and the receptionists were, as always, very welcoming, and Stacey and Mikey were warm and genuinely interested in what I wanted. They both got it exactly right! Love the color which included highlights at the bowl. Mikey did not treat me like just another "old lady" with frizzy hair. Instead, he took the time to discuss what he felt would be most flattering and he gave me great tips on styling. The cut seemed a little short at first but, after washing it, I love how it can be blown straight or left "as is" and mussy. I wasn't feeling well the day I was there, and Naomi did her best to make me feel better with two cups of hot tea. Thank you, everyone, for a very good experience!