Despite filling out a lengthy on-line form with my medical history, I was asked to do it all again on paper when I arrived for my appointment. When I questioned this, the receptionist said that the on-line info had not been collected. I then had to wait forty five minutes past my appointment time before the doctor saw me. I do not think that anyone actually read or even looked at the long medical info form since i left a number of questions blank as I did not know how to answer them & the doctor repeated many of the other questions. Also asked me to sign a declaration that I had read the privacy practices without actually providing them. On the other hand, when the doctor did examine me, she did a very professional job , answered my questions & left me re-assured & feeling that I had a thorough exam. Overall, I would recommend improving the info collecting part of the appointment.