I was waited on promptly. Offered a warm wax treatment for my hands and asked if I would like a back massaging chair, both in which I greatly accepted. I found both very relaxing & the first time I have ever been offered this at a Dentist office, a definate plus. The associates were all very courteous & smiley, the office very modern, spotlessly clean & organized. The dental assistant, Autumn, was truly an asset. She was friendly, explained things, assuring and very attentive to my needs. Dr. Ritsema spent adequate time with me explaining everything from the exam, the procedure & what the future treatment plan would be, He was very professional as well as having a personable manner of gentleness, caring & concern. My procedure (tooth extraction) went as planned without any discomfort or complications. I give "Infinity Dental Excellence" a definate 5 star rating and recommend that you visit them as well.