95.9% would refer friends and family to us

5 stars Verified customer

I had an ongoing issue with my Mercedes so I took it to Crossroads European Automotive and they found and fixed the issue at half the cost and in half the time of other Mercedes specialist. Thank you Bill and your staff!

5 stars Verified customer

Bill got my Mini Cooper S in and out expeditiously for an oil change and check up. Same day service with no appointment was nice since my son has the car in Chapel Hill and I live in Greensboro.

4 stars Verified customer

It was first time visiting your shop and the experience was great. I was in and out in about an hour, without having an appointment. Juan was very pleasant and took the time to explain what was wrong with my vehicle and quote me a price. I will be visiting again.

5 stars Verified customer

I used to take my 2005 Mercedes to the dealer for repairs until I found Crossroad. I trust them and their work is excellent for much less than I was paying to the dealership. I never feel like I've been sold something I didn't need. They take care of me and my car by letting me know when I need tires, wipers, things that I don't pay much attention to. Won't take my car anywhere else.

5 stars Verified customer

Excellent work and service.

5 stars Verified customer

My first visit was to seek advise on an issue I was having with my Audi. I was impressed with how helpful everyone was even though I had never been there nor had I spent any money (yet). I came back a few weeks later to resolve another nagging issue. Again, everyone was willing to provide advise at no cost. As a result, ordered several parts that came with excellent instructions on how to install said parts. I will be bringing my car to these guys when I have a problem beyond my skill level. I like the way they seem to enjoy their profession.

5 stars Verified customer

As always timely and excellent service for my VW TDI. Able to take my description of symptoms, assess the vehicle, develop a plan and complete appropriate work each visit.

5 stars Verified customer

Your mechanic is like your doctor. You build a strong relationship and your gut feeling and spiritual discernment allows or gives you the ok to trust them. Bill seems to be upfront and genuinely sincere. Both mechanics seem to be honest and personable. I really appreciate the first experience with the first repairs on my vehicle. I can tell by the quality of the work done, that they knew what they were doing. What always freightens me with mechanics is that, once you've revealed that you trust them, they tend to take advantage of your trust and ignorance. As a customer you rely heavily on their honesty and expertise. The mechanic has a lot of room to take advantage of you. My prayer is that Bill as well as his mechanics, will be consistent with my first experience described, so that our relationship can be long lasting, until God says something different. Good trustworthy mechanics are like trying to find a good soul mate. While I believe they're out there. They are very hard to come by. Before, I can refer anyone of my good friends or love ones, I have to have more then one good experience.

4 stars Verified customer

thanks

4 stars Verified customer

Audi parts and labor are expensive. It great to know you get what you pay for from this shop and these men know Audi. The Audi dealership has lost a customer. From now own I will get my service from this small shop where the mechanics are personal and friendly.