After a subpar repair experience with the VW dealership in our area, I decided to bring our '01 VW Passat out to Crossroads European for an oil change and to check out a strange sound coming from our front wheel. I scheduled the appointment and brought the car in, and the problem with the wheel was accurately diagnosed and fixed quickly. In addition, Bill was very helpful on the phone, and helped to walk me through the different items on the invoice prior to the work being performed.
We had also recently had our heat pump replaced at the local dealership, but the crack team of techs there had forgotten to bolt down the coolant tank after the installation, causing the tank to shift around the engine compartment during driving. I had completely forgotten to mention this to Bill prior to our repairs, however, when we picked our car up from Crossroads, I opened the hood to find that the coolant tank had been refastened, free of charge. Bill didn't even mention the additional repair on the phone or the invoice. It was a really nice surprise, and not something I'd expect from a typical mechanic.
They really seem to know their European cars at Crossroads, and I wouldn't hesitate to bring my Passat back in for future maintenance and repairs.