96.4% would refer friends and family to us

5 stars Verified customer

Excellent customer service. I don't generally recommend anything to friends. However, if i were asked about using crossroads i would tell them i am a return customer and am satisfied with their service.

5 stars Verified customer

Great service friendly staff. Much cheaper than going to the dealer. I would highly recommend.

5 stars Verified customer

Bill and Jay always take care of us and our cars. Great service all around.

5 stars Verified customer

Always reliable and easy to work with.

5 stars Verified customer

I am so glad that I found Crossroads European. I bring my BMW in for routine oil changes as well as any problems I'm having with it. The service is always prompt and helpful--I always leave with tips and information about my car that I didn't have before I came in. It's nice to feel like I'm receiving honest work at a fair price, and I always have a quality experience.

5 stars Verified customer

timely service.

5 stars Verified customer

i am very pleased with the service i get at crossroads.

5 stars Verified customer

Great service and a much better pricing than the dealership was offerin.

5 stars Verified customer

Great experience! Will be back again. Already started recommending this place to friends who owns european cars.

5 stars Verified customer

After a subpar repair experience with the VW dealership in our area, I decided to bring our '01 VW Passat out to Crossroads European for an oil change and to check out a strange sound coming from our front wheel. I scheduled the appointment and brought the car in, and the problem with the wheel was accurately diagnosed and fixed quickly. In addition, Bill was very helpful on the phone, and helped to walk me through the different items on the invoice prior to the work being performed.

We had also recently had our heat pump replaced at the local dealership, but the crack team of techs there had forgotten to bolt down the coolant tank after the installation, causing the tank to shift around the engine compartment during driving. I had completely forgotten to mention this to Bill prior to our repairs, however, when we picked our car up from Crossroads, I opened the hood to find that the coolant tank had been refastened, free of charge. Bill didn't even mention the additional repair on the phone or the invoice. It was a really nice surprise, and not something I'd expect from a typical mechanic.

They really seem to know their European cars at Crossroads, and I wouldn't hesitate to bring my Passat back in for future maintenance and repairs.

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