95.7% would refer friends and family to us

4 stars Verified customer

The folks at Crossroads were very knowledgeable about my car. I felt like they were honest with me and provided good service at a reasonable price.

5 stars Verified customer

Bill always takes great care of our cars and goes above and beyond to do right by us.

5 stars Verified customer

Fantastic as always.

1 stars Verified customer

car returned to me covered in grease with grease inside and all over the wheels.

bill at desk uncommunicative about how long repair would take, and never apologized

for a 'three hour' repair that took seven hours.

bill at desk uncommunicative about what service was performed, or why it needed to be performed.

he likes to say 'merry christmas' when saying that a repair he suggests will cost $2000.

as if that helps anything.

customer service exceedingly bad.

this is the amateur hour.

4 stars Verified customer

I brought my minicooper to Bill to fix a knocking sound in the front. Jay and Juan are great mechanics working there and they correctly diagnosed the problem, which mechanics in other shops have no idea at all.

In short they are experts about Mini that worth your trust.

The only reason I didn't put a five star is that the service was not clearly quoted, no hourly rate was stated.

However I am still very satisfied that the problem was solved.

5 stars Verified customer

Quality repairs and in a professional manner.

5 stars Verified customer

Excellent customer service. I don't generally recommend anything to friends. However, if i were asked about using crossroads i would tell them i am a return customer and am satisfied with their service.

5 stars Verified customer

Great service friendly staff. Much cheaper than going to the dealer. I would highly recommend.

5 stars Verified customer

Bill and Jay always take care of us and our cars. Great service all around.

5 stars Verified customer

Always reliable and easy to work with.

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