I overall am very happy with the care my animals are receiving at your office. We have 3 dogs and I always feel that they are in the bets of hands.
The staff, especially Colby and Gail are great and a pleasure to deal with, very reliable and customer oriented. However, the same cannot be said of Angel - several times matter have gone "astray" when Angel was the one answering the phone. I.e. a refill request not done, an appointment time not noted or some such....
Perhaps Angel can improve with additional training? I realize the front desk responsibilities of your fast paced office can be overwhelming.