We have been bringing our cat DASH to Critter creek for several years. Day before yesterday We bought DASH in to have his nails clipped and hair trimmed. We told a young lady that we wished DASH to have only a LIGHT HAIR TRIM and nothing close to a "lion's cut".
Severals hours Iater we got a phone call asking us if DASH usually gets a shot to keep him sedated while getting trimmed. i said yes. Because DASH had eaten breakfast sheasked asked me to take DASH home for the night and bring him back the next morning at 7:30am. And no food for 12 hours prior to the next morning visit. I did.
Next morning I dropped DASH off and was told to pick him up at 2pm. We picked DASH up at 2pm. WOW! Except for his head, tail and legs DASH's body was "skinned". Not sure who did the haircut, but they did not trim DASH as we discussed the day before.
We showed our displeasure but got no sympathy or apology. In fact, one of ladies informed me that Critter Creek is not a pet grooming saloon.
Past services from Critter Creek have been great. Based on this TERRIBLE experience we no longer plan use your services.