Having costs explained up front, even alternate possibilities, was greatly appreciated. The office is clean and a comfortable environment. A selection of movies to take my mind off of the work being done, despite the uncomfortableness of a crown and a filling in one sitting, helped the time go by much more quickly. A clear explanation of what I needed to know for proper post appointment care was given. The entire staff is professional, courteous, and kind. I have been a patient with Craftsman Dental for almost a year.