When we went to our appointment we were hit with a $225 bill for back payments. Some of it was our co-pay which I completely understand. The rest was a fluoride application that we were told was covered by our insurance but when billed it was not. The bill was from over a year ago and I feel that we were given incorrect information, if we hadn't been told it was covered then we wouldn't have done it. The only reason we are still going to this practice is because my daughters love the Janine (their dentist). Otherwise we would find a new practice.