Started with a phone call to schedule an appoint. Not sure of the name of whom I spoke with first - but she listened to my "story" as if I were the only one calling. Assured me all would be fine.
Appoint day - called in right on time!
Sarah was super sensitive, understand, patient and comforting. My cleaning wnet better than expected - although I received some pretty aweful news on upcoming work needed - she made it sound like a walk in the park.
In came Dr. Shah - she confirmed what Sarah had started talking about - and came up with a bit of a plan.
So far, so good -